Fattmerchant Reviews in March 2025: User Ratings, Pros & Cons

Great customer service

Great customer service

Great Communication Skills

She had positive energy , great communication listening & expressing the service options & what look for in near future and beyond....it was wonder informative call and experience with Stax looking forward our business relationship....

Leaving Stax: an expensive misadventure

When I wanted to leave Stax they offered me two months free but they kept on charging me the subscription fee. When I called to cancel again they would not refund the 6 month's worth of monthly subscription fees. Fast forward another 6 months and I notice that I have a credit card fee for CSG forte payment systems for $17.50. I called them and they are a partner for Stax. Now I have to fill out a CSG forte form to cancel this payment too. Not happy.

I was great to speak with an actual…

I was great to speak with an actual person with expertise to resolve my issues. I feel they went beyond their service boundaries to help.

Payment depot has the best service…

Payment depot has the best service hands down. I use them for all my businesses. Big shout out to Cole Roberts

I usually don’t write reviews but the…

I usually don’t write reviews but the representative I spoke with I totally was awful. So rude and intactful. When calling to ask about their plans, fees and services she was so rude and unprofessional and kept giggling (in a rude trying to make you feel dumb) for asking any questions. I tried to ignore her rude commentary and giggles, and tried to power through the call when I asked her about our sister company which we have an account with payment depot she couldn’t find and she said ...

Reasonable rates and excellent customer…

Reasonable rates and excellent customer service. We had an issue and I needed some help. A gentleman by the name of Victor Silva took my inquiry. His follow up was impeccable. Stax is fortunate to have him. He is the best of the best.

Joseph was very helpful and took his…

Joseph was very helpful and took his time explaining the details of why the process had to be so detailed.

It's hard when you're not familiar with…

It's hard when you're not familiar with the online payment business. It was a little frustrating going back and forth via email. I asked for a call back to which I was contacted by Shannon. She was amazing and basically dumbed down the process to help me understand what I needed to do. She was assisted by Austin who was very helpful to make sure our system was up and running properly.

Fixed After Other Reps Failed

We had requested this correction multiple times over the past week and while we were told the correction had been made, it was not applied on our end. Katherine Rodrigues finally got this corrected for us. Her assistance was great, although the process of getting customer/technical service help is ridiculously difficult. These issues should never take multiple phone calls and waiting on hold for 50 minutes.