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8.6

Spot Score

FastSpring - Ecommerce Software

FastSpring Reviews in April 2025: User Ratings, Pros & Cons

Streamline your ecommerce solutions effortlessly.

3.8

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FastSpring Reviews & Ratings

3.8

Very Good

Based on 385 ratings & 450 reviews

Rating Distribution

Excellent

(278)

Very Good

(43)

Good

(11)

Poor

(6)

Terible

(112)

Expert's Review

FastSpring has garnered high praise for its exceptional customer service and swift problem resolution. Customers have highlighted the company's efficiency in handling issues promptly, with a strong emphasis on clear communication and fast response times. The team at FastSpring is commended for their professionalism and friendly demeanor, making interactions ...Read more

FastSpring pros and cons

  • Efficient and prompt customer service, providing quick solutions to issues.

  • Excellent communication and support, making customers feel valued.

  • Quick refunds and resolutions for payment-related problems.

  • Professional and courteous customer support team.

  • Limited selection of additional apps and connectors in the Marketplace.

  • Complexity in features and customizations may be overwhelming for new users without proper guidance.

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Showing 81-90 out of 450

G

Giovanni

09/19/21

5 out of 5

A long time effective and productive solution for my business

PROS & CONS What are the best aspects of this product? Setting up of account and of the product page was really simple. The ordering system also uses my random key generator which is very nice. Payments are made on time monthly and full handling fees are also applicable. What aspects are problematic or could work better? Creating a personalized product page is more difficult than using a regular one. What specific problems in your company were solved by this product? Selling ...

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HA

Hamza Ali

09/10/21

5 out of 5

Great Alternative To Paddle

I have been using FastSpring for more than a year and never had any issues. It is a great alternative to paddle. You do not have to worry about managing sales taxes worldwide. Also, for countries where payment gateways are not available, it is a very great alternative. I would totally recommend you using FastSpring.

A

Alexander

09/03/21

5 out of 5

Long time customer

Long time customer, everything is running smooth. Great UI with popup windows for easy and convenient online ordering experience.

YH

Yusef Hassan

09/02/21

5 out of 5

FastSpring is a full featured

FastSpring is a full featured, easy-to-use solution for selling software around the world.

E

Ezekiel

09/01/21

5 out of 5

Great tool to maximize and standardize revenue operations

PROS & CONS What are the best aspects of this product? This tool enables us to manage all transaction information and eliminates the need to communicate directly with clients. It gives you the ability to customize order pages as well as ads, vouchers, etc. What aspects are problematic or could work better? FastSpring is a little difficult to manage, it'd be nice if they could have support staff to help set up order pages instead of just making user pick choices that aren't really easy ...

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M

Miike

08/26/21

5 out of 5

Solo tuve que usarlo una vez y ningún…

Solo tuve que usarlo una vez y ningún problema, todo perfecto.

R

Rishqua

08/18/21

5 out of 5

My problem was solved almost instantly

My problem was solved almost instantly

JP

J.J. Pison (Alphen aan den Rijn)

08/18/21

5 out of 5

I am very pleased with Fastspring's…

I am very pleased with Fastspring's commitment to my inquiry and request for a refund of my overpayment at Freemake.The stakes were very good and I was kept fairly well informed of developments.Many thanks for that.

S

Sandra

08/18/21

2 out of 5

Repeated complaints required to correct incorrect billing

The people at Fastspring have responded quickly to my inquiries about tax being added to my order, confirming that it was not to be added. Having confirmed that, and receiving a refund of the tax, and after confirming a second time that the tax would not be added to my future orders--- I received an automatic withdrawal for the original amount including the tax. As the case had been closed I could not easily respond and had to go back through their whole website complaint process, including ...

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J

Julia

08/18/21

3 out of 5

Not great

I needed to pay for one of my subscriptions and the payment system didn't work. I didn't get the solution from the support – just "to wait".