FastSpring Reviews in January 2025: User Ratings, Pros & Cons

No Response From Customer Service

Update:Both orders were delivered today by DHL. Still no response from CS. Placed an order for an Akia Fire FL Studio via the link on Image-Line's website. I made a purchase on 10th September and was advised the order would be despatched within 7 days but usually within 1-2 days. The confirmation email also said to look out for an email from UPS about delivery.I have contacted CS on 3 occasions and not once have I received a reply. I also raised the issue with PayPal's Resolution Centre ...

FastSpring Is The King of e-Commerce!

Reliable, honest, efficient

What do you like best? In many years we never, ever had problems with them. Payments are always on time (some times early), never a technical issue, and very good reporting. What do you dislike? Nothing whatsoever. Haven't had issues or problems. Recommendations to others considering the product: After almost 9 years we're nothing if not happy with this company. What problems are you solving with the product? What benefits have you realized? Automatic bi-monthly payments, ...

Quick, smart, flexible, human!

What do you like best? The way the FastSpring team is open to search for a solution even when it's not premade out-of-the-box. What do you dislike? Sometime, they sleep... And they shouldn't when I have a question :) Recommendations to others considering the product: Perfect for unusual use cases because of the flexibility of their support, so obviously good enough for common ones! What problems are you solving with the product? What benefits have you realized? For example, I ...

Satisfyiing experiience

What do you like best? Customizable, flexible, and simplify ecommerce What do you dislike? Suupport system is good enough buut could be better. Recommendations to others considering the product: Don't hesitate What problems are you solving with the product? What benefits have you realized? Fastspring offers everything we coouldn't handle on payment processing, support, taxing, and integration to user's website.

FastSpring is a top payment procesor

What do you like best? We are using FastSpring now for more than three years and we can only say good things about them. Support is quick and helpful, their popup payment is quick and understandable and most important since we are from EU they handle all taxes which is why we chose them in the first place. What do you dislike? There is really nothing I can figure out to write what to dislike with FastSpring. What problems are you solving with the product? What benefits have you ...

Great Features, Even Better Service

What do you like best? Customer Service, feature flexibility, notications and APIs. What do you dislike? Lack of flexibility in migrating a "100% free, no credit card required" subscription to a "credit card required" subscription. Recommendations to others considering the product: Subscription management is the most difficult process design problem I have ever worked on (30+ years of experience in IT and business process work.) However, I started with no e-commerce experience and ...

Greate service, reasonable fees.

What do you like best? The fees are very reasonable, availability of the webshop is good, almost no downtime, very little chargeback and fraud rate. Smooth integration in our web design. We hear almost no complaints from our customers. Relatively good and fast support if there are any issues. When customers contact us directly for help and we ask them to contact FastSpring directly (for billing issues, invoices, etc.), the FastSpring staff always helps fast and well. What do you dislike? ...

Fastspring is the way to go!

What do you like best? Efficient, easy to work with, excellent customer support and did I mention that they take care of taxes all over the globe? If you don;t use Fastspring you are missing out. What do you dislike? There is absolutely nothing negative about Fastspring. They have a passion and respect and love for what they are offering! Recommendations to others considering the product: Fastspring is the FUTURE of e-commerce. Give them a try and you will not regret it! What ...

A success to our growth

What do you like best? We have been using FastSpring for 4 years now and it has been a great success to our growth. We have never had any downtime with FastSpring and our payments have been running smooth for the entire time we've been with them. The range of payment methods offered is great as we can offer the methods and currencies that our customers are looking for, resulting in a better conversion. We are looking at exploring the subscriptions part of FastSpring next. What do you ...