8.6
Spot Score
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FastSpring offers custom pricing plan
FastSpring has garnered high praise for its exceptional customer service and swift problem resolution. Customers have highlighted the company's efficiency in handling issues promptly, with a strong emphasis on clear communication and fast response times. The team at FastSpring is commended for their professionalism and friendly demeanor, making interactions ...Read more
Efficient and prompt customer service, providing quick solutions to issues.
Excellent communication and support, making customers feel valued.
Quick refunds and resolutions for payment-related problems.
Professional and courteous customer support team.
Limited selection of additional apps and connectors in the Marketplace.
Complexity in features and customizations may be overwhelming for new users without proper guidance.
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SH
stephen hodson
11/16/23
Luminar neo .........Went on chat with a problem and got a…
Went on chat with a problem and got a response immediately and was sorted in a couple of days. Normally with past experience in my life it never happens or if it does its weeks or months so this was experience was totally 5 star 🌟 😊
SH
stephen hodson
11/16/23
Luminar neo .........Went on chat with a problem and got a…
Went on chat with a problem and got a response immediately and was sorted in a couple of days. Normally with past experience in my life it never happens or if it does its weeks or months so this was experience was totally 5 star 🌟 😊
HB
h bouwens
11/04/23
fast and competent
Date of experience: November 05, 2023
HB
h bouwens
11/04/23
fast and competent
Date of experience: November 05, 2023
HG
Howard Gannaway
10/29/23
Fast, effective customer support
I had a problem with a payment request to my bank being rejected and asked fastspring if they could help as my bank said they had no record of the request. FastSpring were great and sent me a screenshot of the request and the rejection which helped me to sort things out very quickly.
HG
Howard Gannaway
10/29/23
Fast, effective customer support
I had a problem with a payment request to my bank being rejected and asked fastspring if they could help as my bank said they had no record of the request. FastSpring were great and sent me a screenshot of the request and the rejection which helped me to sort things out very quickly.
KP
Kathy Place
10/18/23
Support was quick to respond and…
Support was quick to respond and supplied the necessary information that I lacked.
KP
Kathy Place
10/18/23
Support was quick to respond and…
Support was quick to respond and supplied the necessary information that I lacked.
L
Linda
10/05/23
I contacted FastSpring about a double…
I contacted FastSpring about a double billing on my account. They had the matter resolved and returned the overcharge within a week.
L
Linda
10/05/23
I contacted FastSpring about a double…
I contacted FastSpring about a double billing on my account. They had the matter resolved and returned the overcharge within a week.