FastSpring Reviews in January 2025: User Ratings, Pros & Cons

Clear, helpful and friendly

Personally, I had a very positive experience with the Fastspring customer support.A software I bought and for which Fastspring processed the payment was charged twice off my bank account. I contacted Fastspring customer support as soon as I noticed it (fsprg.nl was mentioned in the payment reference) and was contacted first by Trevor, who then referred me to Paul for this specific matter.The communication was very clear, helpful and friendly and I always received an answer within hours. In ...

The very best payment processor

The very best payment processorI've tried quite a few payment processors but none of them was nearly as good as FastSpring. Their product is outstanding, easy to implement and huge help for a small business selling products and services Worldwide. A bit expensive but worth every dime. Their customer support is also exceptional.

A long time effective and productive solution for my business

PROS & CONS What are the best aspects of this product? Setting up of account and of the product page was really simple. The ordering system also uses my random key generator which is very nice. Payments are made on time monthly and full handling fees are also applicable. What aspects are problematic or could work better? Creating a personalized product page is more difficult than using a regular one. What specific problems in your company were solved by this product? Selling ...

Satisfied user for years

PROS & CONS What are the best aspects of this product? Efficient support staff and cost-effective for my business too. What aspects are problematic or could work better? It would have been nice if you still have free design for the order page that compliments website style. What specific problems in your company were solved by this product? The service staff helps me to edit my customers' tax details when they forget it. Are you a current user of this product? No

Perfect tool to optimize and streamline sales management

What do you like best? It is the tool that handles all the details of the transactions and avoids getting directly involved with the clients. It offers you the option to personalize order pages that are included in the websites as well as promotions, coupons among others. What do you dislike? FastSpring is a bit complex to handle, it would be useful if they could provide assistants to set up order pages, instead of simply having users choose between options that are not completely ...

Reliable and friendly solution

What do you like best? Ease of setting up/managing products, low burocracy/hassle, modern and smart checkout page, configurable notifications What do you dislike? No info about real profit for each transaction, no failed orders report, no automated affiliate sign-up and management, no v2v transfers. Recommendations to others considering the product: it's ok What problems are you solving with the product? What benefits have you realized? just works, simply and beautifully, ...

FastSpring is just what we need for our marketplace

What do you like best? The most useful thing for our marketplace is the ability to split payments with multiple authors. What do you dislike? I would like to have an api for automatic setup of split payments, but it would only be a plus to the currently experience. Recommendations to others considering the product: You should really give FastSpring a chance, I think you will be pleased with the result and the new experience for your customers. What problems are you solving ...

Great for subscriptions as well

What do you like best? Fastspring allowed us to offer subscription based product on the web. It was by far the easiest solution to integrate. What do you dislike? There's quite a steep learning curve thanks to all the possibilities and options. The admin user interface could use a refresh. What problems are you solving with the product? What benefits have you realized? We're selling a subscription based online service.

Great solid partner — They handle all taxes and invoices worldwide.

We have been over 10 years with FastSpring. They are a solid partner and eCommerce provider. Very reliable servers. The portal loads very fast. Their API is incredibly quick too. It's great to have a partner that handles all taxes and invoices worldwide for a reasonable fee!If you have a question about a charge, visit their consumer support portal at questionacharge.com You can see what company is behind a charge on the charge description: FS*[Company Name]

FastSpring are a good payment processor…

FastSpring are a good payment processor , I've used them for a while and accepted a few payments which have settled into my account however I've had it primarily paused as I'm waiting on their response to a few questions which are unanswered after 30+ emails back and forth.