8.6
Spot Score
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FastSpring offers custom pricing plan
FastSpring has garnered high praise for its exceptional customer service and swift problem resolution. Customers have highlighted the company's efficiency in handling issues promptly, with a strong emphasis on clear communication and fast response times. The team at FastSpring is commended for their professionalism and friendly demeanor, making interactions ...Read more
Efficient and prompt customer service, providing quick solutions to issues.
Excellent communication and support, making customers feel valued.
Quick refunds and resolutions for payment-related problems.
Professional and courteous customer support team.
Limited selection of additional apps and connectors in the Marketplace.
Complexity in features and customizations may be overwhelming for new users without proper guidance.
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FS
Fernando Solano
12/25/23
Good response time
Date of experience: December 26, 2023
S
Saravanakarthikeyan
12/25/23
It was a very good approach and…
It was a very good approach and kindness towards the customers till the problem get resolved. Thanks to the team fastspring.
FS
Fernando Solano
12/25/23
Good response time
Date of experience: December 26, 2023
S
Saravanakarthikeyan
12/25/23
It was a very good approach and…
It was a very good approach and kindness towards the customers till the problem get resolved. Thanks to the team fastspring.
BA
Benayad Amine
12/19/23
Professional support team
Great support team, they solved the problem in 24 hours after my claim
BA
Benayad Amine
12/19/23
Professional support team
Great support team, they solved the problem in 24 hours after my claim
JB
John Brown
12/15/23
It's Customer Support Jim, but not as we know it ...
The customer service /support and follow up was absolutely top-notch from Fastspring. In fact, it was only after having this experience that I realised I had never EVER had any real Customer Support previously. Patient, professional, courteous, and putting the customer first ALL of the time, not just some of the time!
JB
John Brown
12/15/23
It's Customer Support Jim, but not as we know it ...
The customer service /support and follow up was absolutely top-notch from Fastspring. In fact, it was only after having this experience that I realised I had never EVER had any real Customer Support previously. Patient, professional, courteous, and putting the customer first ALL of the time, not just some of the time!
RP
Richard Piper
12/02/23
Being understood
I had a situation where my PayPal account had been hacked. Once they knew what had happened I was refunded and the Hacker shut down. FastSpring put my at rest. I am so greatful.
RP
Richard Piper
12/02/23
Being understood
I had a situation where my PayPal account had been hacked. Once they knew what had happened I was refunded and the Hacker shut down. FastSpring put my at rest. I am so greatful.
