8.6
Spot Score
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FastSpring offers custom pricing plan
FastSpring has garnered high praise for its exceptional customer service and swift problem resolution. Customers have highlighted the company's efficiency in handling issues promptly, with a strong emphasis on clear communication and fast response times. The team at FastSpring is commended for their professionalism and friendly demeanor, making interactions ...Read more
Efficient and prompt customer service, providing quick solutions to issues.
Excellent communication and support, making customers feel valued.
Quick refunds and resolutions for payment-related problems.
Professional and courteous customer support team.
Limited selection of additional apps and connectors in the Marketplace.
Complexity in features and customizations may be overwhelming for new users without proper guidance.
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DS
Dragon Slayer HR
03/04/24
Subscription Trial 7-day Hook
Handled the request to cancel a 7 day trial subscription quickly and efficiently. I had sent a calendar notice but was still charged. The took care of the issue and refunded the payment as well as cancelled the subscription.
V
valkosh
03/01/24
Had a problem and got very fast help
Date of experience: March 02, 2024
RB
Ruslan Baybekov
02/28/24
Honest and fast service
After a double payment, the seller kicked me to these guys. After their intervention, in less than a day, the seller returned the extra money paid.
UN
User Nabiy
02/26/24
Refund
It was necessary to make a refund for the purchased goods. Fastspring helped me to do this, efficiently and quickly. Thank you very much to the company!
OB
Olivier Burgener
02/25/24
Fast, precise, friendy
FastSpring was fast in its answers, precise and very friendly in its wordings. Our advertising agency warmly recommands it.
C
customer
02/04/24
An excellent company to deal with
An excellent company to deal with. They where very helpful in fix an issue I had. What a Pleasure to do business with.
BG
Bernhard Graf
02/01/24
Fast response
Fast response; helping in problems with suppliers.
AE
Andrey Eremenko
01/31/24
Very fast and friendly customer…
Very fast and friendly customer service.Thank you!
SA
Stefano Albertini
01/25/24
Due to my mistake I made a wrong…
Due to my mistake I made a wrong purchase on the Cubase website by paying for an unsuitable upgrade software, I asked for a refund of the costs by presenting all the "Invoice, Purchase Order" documentation and my case was resolved in less than a week, excellent compliments.
IK
Ismet Kocaman
01/06/24
Excellent customer support
Customer support is very responsive. They handle the issues as if you are sitting next to the helpdesk.
