8.6
Spot Score
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FastSpring offers custom pricing plan
FastSpring has garnered high praise for its exceptional customer service and swift problem resolution. Customers have highlighted the company's efficiency in handling issues promptly, with a strong emphasis on clear communication and fast response times. The team at FastSpring is commended for their professionalism and friendly demeanor, making interactions ...Read more
Efficient and prompt customer service, providing quick solutions to issues.
Excellent communication and support, making customers feel valued.
Quick refunds and resolutions for payment-related problems.
Professional and courteous customer support team.
Limited selection of additional apps and connectors in the Marketplace.
Complexity in features and customizations may be overwhelming for new users without proper guidance.
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Showing 141-150 out of 450
MS
Mike S
10/27/20
Great digital store solution
What do you like best? Handles purchase fulfillment wonderfully What do you dislike? Customer support can be slower to respond What problems are you solving with the product? What benefits have you realized? I am handling all digital purchase fulfillment through FastSpring
K
Kai
10/20/20
FastSpring is getting worse and worse
In the past I left a 5-star review here, but now I change it to 1 stars, because FastSpring is getting worse and worse all the time. For example, we received money via Payoneer for years and recently they moved to Hyperwallet from PayPal and we now have a lot of issues. In order to continue to use Payoneer, we now have to transfer money to european virtual bank account and that's mean, the income will be converted from USD to EURO (because it's an european bank), then Payoneer will convert ...
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IN
Ivan Nikitin
10/12/20
Awful support since 2018
Much worse support since 2018. For example, orders through credit cards stopped going through on Friday Oct 9. Reported the issue to support as urgent on Oct 9. As of Oct 12 no reply from support team at all.Customers with insufficient balance on their card cannot retry for 2 days. For example, if I'm a customer and want to buy your product. I try to pay on Oct 12 and my transaction fails. FastSpring won't allow me to try again until Oct 14.Asked the support to lift the limit for a customer ...
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M
Mariusz
10/06/20
Avoid.
They took the money, they didn't deliver the service. They do not reply to emails. Scammers. Avoid
KD
Kevin DuArte
09/12/20
FastSpring - Epic Fail They Can't See
I've struggled to give FastSpring a chance for almost two years. The software bugs and internal company issues adversely impact our customers on an ongoing basis and have repeatedly reduced company sales. The company provides customer support on a part-time basis with junior staff who are not empowered to deliver or drive fixes. Incorrect information is provided which burns hours after hours of your staff's time and can break your eCommerce platform - permanently. Attempts to contact staff ...
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PK
Prince Kumar
09/11/20
Detects genuine transactions as fraud.
Over three days I tried 6 different cards, 3 different ISP but no success, as a customer I am frustrated. I also spent a few hours with the merchant but they asked me to use PayPal as Payment Method on Fastspring but the great FastSpring does not offer PayPal option in India.I will never recommend FastSpring to any merchant unless they are willing to turn aways customers which are willing to buy their products.
TG
Tony Globe
09/11/20
Fastspring/Upredsun combination;
I purchased upredsun Port Forwarding Wizard for my Mac. The download link, key and invoice came from Fastspring. When I download the package the executable file was missing, so the software couldn't be loaded. I contacted Fastspring who advised me I needed to contact upredsun. Initial emails to upredsun bounced (rejected because of an attachment). Repeated emails then went unanswered. Fastspring forwarded emails on my behalf but also got no response. Eventually I got an automated email from ...
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AI
Administrator in Computer Software
09/01/20
Very good SaaS subscription billing service
What do you like best? 1) Merchant of Record - all taxes, compliance, etc, and any order disputes, they handle it 2) Simple competitive billing plan 3) I can get by with a very minimal site on my end (or I can make a complicated site on my side and use their API's) 4) The free, generous online documentation, and the sense of being welcomed as a customer. I looked at a competitive service which required that I go through an on-boarding process before I could even look at their ...
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MM
Michael Manelidis
08/26/20
FastSpring is the Best!
FastSpring provides an exemplary e-commerce services with dedicated and awesome Support Team!We're very happy with FastSpring, I am already recommending FastSpring to my partners and I also would like to recommend to everyone!Thank you very much FastSpring!
D
Daniel
08/26/20
Initially had an issue with a license…
Initially had an issue with a license generation issue, and messaged support. Paul got back to me within a few hours to let me know what was happening with my purchase. They voided it on their end so I wouldn't have to deal with my bank. He was very helpful in explaining the situation and explained that it should work next time. At that point I decided to give it a shot based purely on the customer service experience I had, and it worked! As someone who has worked in customer service, I ...
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