8.6
Spot Score
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FastSpring offers custom pricing plan
FastSpring has garnered high praise for its exceptional customer service and swift problem resolution. Customers have highlighted the company's efficiency in handling issues promptly, with a strong emphasis on clear communication and fast response times. The team at FastSpring is commended for their professionalism and friendly demeanor, making interactions ...Read more
Efficient and prompt customer service, providing quick solutions to issues.
Excellent communication and support, making customers feel valued.
Quick refunds and resolutions for payment-related problems.
Professional and courteous customer support team.
Limited selection of additional apps and connectors in the Marketplace.
Complexity in features and customizations may be overwhelming for new users without proper guidance.
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JL
Janus Lee
12/18/20
I bought a video editing program called…
I bought a video editing program called Freemake. It was a subscription with recuring repayment every 3 years. I tried to cancel the subscription but it just resulted in an error saying "The subscription was possibly not cancelled". I cancelled the payment with Paypal instead.
JR
John R
12/15/20
Abysmal customer service
Given that you pay a lot of money to use their service their customer service is the worst I've ever had. There is no chat support, response time is in days, and the documentation is badly written for non programmers. If you can find any alternative, don't use this company.
RD
RAJDEEP DAS
12/10/20
FastSpring is a scammer company
This a scammer company. I had paid $69.62 for Rankmath Pro via FastSpring, but the transaction was not shown as successful from their end and my money got deducted and not received the product also.Now when I'm asking them to provide me a full refund, they are just ignoring the matter.Stay far from this fraud company.
HG
Heiner Greenman
12/04/20
Billed 100 Euros too much - I didnt order this
I have tried to buy a product via fastspring (Capture One Pro). I wasnt shure which bundle to buy and tried out options. There were rebates and my Vat was deducted (which is good), so I tried to see what price I would end up with. I was surprised to get a very good offer and hit "Buy for 197 Euros". In return I got a mail "You've ordered for 300 Euros". I never experienced something like this before.Edit 3 days later and in return to fastsprings comment: I received help/refund from Capture ...
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S
Sanjay
12/02/20
I have been a vendor with FastSpring…
I have been a vendor with FastSpring for more than 10 years and have received no complaints from my customers. FastSpring saved me when all the Software Resellers were aquired by Digital River and I had to close my accounts with them. Regarding the recent complaint raised by Kai, I also had the same problem initially. But then I found out that Hyperwallet is in fact better than PayPal. They directly send Sales Proceeds from FastSpring to your bank account in the currency you want. Moreover, ...
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KH
Klemens Höppner
10/30/20
No customer support at all
I tried a couple of times to make payment via FastSpring using Paypal. When this did not work, I contacted their support once. I didn't get a reply on that contact. A few days later, the seller asked me to contact FastSpring again, which I did on 21 Oct. On 28 Oct I received a message from FastSpring: "We are writing to let you know that your case, 00967761, has been closed." - nothing more, no explanations, no support at all.
AR
Andrey R
10/28/20
Happy using FastSpring
What do you like best? 1) Payment aggregation 2) Sales Tax Handling 3) Relatively easy setup and integrations 4) Optimal service fee (compared to close competitors) for micropayments (<10$/transaction) What do you dislike? Customer support was not entirely supportive and could not advise us on best practices of how to close withdrawals with documents (we are located outside the US/EU, so that might not be a blocker for everybody else) Recommendations to others ...
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DW
Daniel W
10/27/20
FastSpring were extremely helpful to get my product to market with a lot of advise and patience
What do you like best? Fastspring have a very fair price model and they gave advise, nudging me when I got stuck. Even though finishing the last bits of my product, they didn't give up nudging me with the right questions to get me over the hump. What do you dislike? I will have to see, how well I can personalise the view. Obviously you can change all colours and logos to theme it to your likings, but I will have to see how to get e.g. the products in a flex row container instead of ...
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AN
Andrei N
10/27/20
The only straightforward eCommerce Solution for your Static website
What do you like best? Simple and powerful, no need to have a PayPal account and wired transfers are enabled for Europe. No worries about taxes. Excellent. What do you dislike? The popup checkout might have a faster response time. Recommendations to others considering the product: Join the FS Club! What problems are you solving with the product? What benefits have you realized? Wired transfers possible outside USA. Taxes are being cared of. Simple. Powerful. The only ...
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MW
Mike W
10/27/20
Implementation process was amazingly quick and well-supported
What do you like best? Being able to have global sales tax/VAT collection and payments to all the various countries is a huge burden lifted. And when it came to implementation, they worked very hard to keep the whole process moving to integrate with our website, IDP, licensing fulfillment and finance system. What do you dislike? The developers of the Store Builder Library make certain assumptions when it comes to how people would add things to their cart - like if you upgrade to a ...
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