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8.6

Spot Score

FastSpring - Ecommerce Software

FastSpring Reviews in April 2025: User Ratings, Pros & Cons

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3.8

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FastSpring Reviews & Ratings

3.8

Very Good

Based on 385 ratings & 450 reviews

Rating Distribution

Excellent

(278)

Very Good

(43)

Good

(11)

Poor

(6)

Terible

(112)

Expert's Review

FastSpring has garnered high praise for its exceptional customer service and swift problem resolution. Customers have highlighted the company's efficiency in handling issues promptly, with a strong emphasis on clear communication and fast response times. The team at FastSpring is commended for their professionalism and friendly demeanor, making interactions ...Read more

FastSpring pros and cons

  • Efficient and prompt customer service, providing quick solutions to issues.

  • Excellent communication and support, making customers feel valued.

  • Quick refunds and resolutions for payment-related problems.

  • Professional and courteous customer support team.

  • Limited selection of additional apps and connectors in the Marketplace.

  • Complexity in features and customizations may be overwhelming for new users without proper guidance.

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Showing 121-130 out of 450

S

Shaun

01/26/21

1 out of 5

Lack of integration.

I have attempted to purchase FCPX templates from a Polish software company who for some reason want payment in dollars. This means an American payment processor provider must be used. Why? only MotionVFX know. The problem is Fastspring’s system does not integrate with my European bank's enhanced security protocols. So basically, I cannot pay. So we have a situation whereby a Finnish production company can not buy plugins/templates from a Polish software company. Great! So much for the ...

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RL

Richard Lindhout

01/23/21

1 out of 5

Onhandig - geen factuur

Ik gebruik Sketch om apps mee te schetsen. Zij gebruiken FastSpring als methode om facturen te sturen. Het onhandige is dat FastSpring geen factuur stuurt en zeker als je de boekhouding wilt gaan doen op een laat moment. Je moet dan met hun contact opnemen voordat ze een factuur sturen...Sketch zegt hierover"Our e-commerce partner, FastSpring, processes payments and generates invoices for Sketch licenses. To retrieve the invoice from your purchase, please visit FastSpring’s website, choose ...

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GE

Glen Elfers

01/19/21

3 out of 5

Caution

Caution. I ordered a key for Freemake Video Downloader and didn't notice that an add function had been pre-checked for app reloads that are actually free but for which I was charged a $7 insurance fee. My oversight for not checking. Be cautious.

GE

Glen Elfers

01/18/21

2 out of 5

This is a borderline outfit.

This is a borderline outfit. I ordered a key for Freemake Video Downloader and didn't notice they had checked an add function for app reloads that are actually free but for which they charged a $7 insurance fee. My oversight for not checking. Sorry to see a group that provides a useful service engage in borderline tactics. Beware.

G

Gordan

01/15/21

1 out of 5

Spamers who don't respect GDPR requests

I've first kindly asked their sales agents to stop calling me on my phone and emailing me. It didn't help. They continued to do so.Then I formally requested from their privacy department to delete all of my personal and contact info. They replied that it's done. And guess what? Their sales agent called and emailed me again, twice. So they lied and didn't erase anything. If there was ever any chance that I would use their services, it's now 100% gone.

ES

Ethan Scott

01/09/21

1 out of 5

Used to be excellent, not anymore

I have been a vendor with FastSpring for several years. I used to be extremely happy with FastSpring. It was simple to integrate, the overall checkout experience that my customers saw was flawless, and there was almost no need to contact FastSpring support. It was a "set-and-forget" type of service that was almost flawless.However, in the last several months, several changes happened that made me start thinking about switching to another payment processor. In October they "upgraded" their ...

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VT

Vivien TD

12/29/20

1 out of 5

Never heard about you before but for…

Never heard about you before but for some reason you are silently charging me for 40 euros??? Can i get a refund please??? I emailed but i didnt get a response

ER

Enric Rhoades

12/28/20

1 out of 5

Purchased Putty off of FastSpring and…

Purchased Putty off of FastSpring and it never worked! Emailed company many times and they never refunded me.

AR

Ahmad Rizduan

12/25/20

1 out of 5

They silently charge me $49 without my…

They silently charge me $49 without my concern

KV

Konstantin V.

12/23/20

1 out of 5

Sooooooo bad

Залупа ебаная а не платформа. Очень забаганая. Фиг вытащищь данные, запилина через трипизды, и даже jquery не поддерживается в 2020 году. Я в ахуе. Внутренние ивенты кривые, данные что должны отправлять в числовом формате отпралятся как строка/текст. Собственные ивенты через раз (в лучшем случае) отрабатывают. Короче крайне не рекомендую