FastSpring Reviews in January 2025: User Ratings, Pros & Cons

A great e-commerce solution without having to build my own online store

PROS & CONS What are the best aspects of this product? I like that FastSpring processes the payments, handles all sales taxes, and supports per-product, per-email, and per-use coupons. Also, support for ordering issues is fast and accurate. What aspects are problematic or could work better? The user interface can be confusing, granted it has to handle a lot of functions and features. Sometimes, I get less than helpful support. I also can't use pre-existing coupons. What specific ...

A reliable tool for handling product payments

PROS & CONS What are the best aspects of this product? FastSpring is very reliable. When a customer orders one of my books, FastSpring handles the download and charges any applicable taxes, no matter what country the customer is located in. It also ensures that the payment is secure. Support also gets to answer my questions very quickly and intelligently. What aspects are problematic or could work better? Sometimes, a customer does not receive the download links after placing an order. ...

A great platform for cash flow purposes

PROS & CONS What are the best aspects of this product? FastSpring is a great platform for cash flow purposes to see the revenue being available in a timely manner. Their product features have made it relatively easy for me to set up my own CGI scripting for generating and checking license keys within my products. Customer service is outstanding as well. What aspects are problematic or could work better? There are times when it might be nice to have an online chat feature. Other than ...

A capable and affordable e-commerce solution for small businesses

PROS & CONS What are the best aspects of this product? With FastSpring, you pay for their service based on sales, not a monthly fee. The capabilities and features that it supports for their customers continues to grow and are very easy to learn how to use. Its sales and technical support is simply excellent. What aspects are problematic or could work better? Some folks might be confused by the detail to which you have to define for your products. It might have helped if they provided a ...

Easy and quick integration for our business' ecommerce needs

PROS & CONS What are the best aspects of this product? FastSpring is very easy to set up. We integrated it to our products in a day and our business was running in a couple of days. Easy API integration, which allows us to keep records of customers, orders, etc is probably the best feature for us. Moreover, FastSpring offers many other options for your e-commerce. What aspects are problematic or could work better? We haven't come across any major problems with FastSpring and when we do ...

Providing a flexible solution and a global reach to sell our products

PROS & CONS What are the best aspects of this product? I like the ability to sell products that are priced as a single license as well as those which use a subscription model, which is a great help. The ability to also target any market globally has really allowed us to be a global company without the headaches normally associated with selling in many different countries. What aspects are problematic or could work better? While you can customise the look and feel of the sales experience ...

A reliable tool for handling product payments

PROS & CONS What are the best aspects of this product? FastSpring is very reliable. When a customer orders one of my books, FastSpring handles the download and charges any applicable taxes, no matter what country the customer is located in. It also ensures that the payment is secure. Support also gets to answer my questions very quickly and intelligently. What aspects are problematic or could work better? On occasion, a customer does not receive download links after placing an order, ...

Top Service

What do you like best? FastSpring brings to the table everything they promised - simplicity, friendliness and fast service. Selling with them can start immediately and they make things easy. For European companies it's important to collect VAT taxes properly to avoid problems later on. FastSpring will do that job for you unlike most competitors. What do you dislike? No help promoting my products. What business problems are you solving with the product? What benefits have you realized? ...

Providing a flexible solution and a global reach to sell our products

PROS & CONS What are the best aspects of this product? I like the ability to sell products that are priced as a single license as well as those which use a subscription model, which is a great help. The ability to also target any market globally has really allowed us to be a global company without the headaches normally associated with selling in many different countries. What aspects are problematic or could work better? While you can customise the look and feel of the sales experience ...

Lets you have an e-commerce site that is quick and easy to set up

PROS & CONS What are the best aspects of this product? It's very easy to set up; you can have an e-commerce site up and running in less than a day. Its a one-stop-shop for e-commerce particularly suited for software vendors and startups. I also like the high level of service you get and the team are always wiling to help you out fast. What aspects are problematic or could work better? Not a lot, admittedly. What specific problems in your company were solved by this product? It helped ...