FastSpring Reviews in January 2025: User Ratings, Pros & Cons

An effective partner for running online business

With FastSpring we have been able to start immediately to sell our digital products online.The integration with our website and backend is straightforward.The customer care is fast and effective.

Best Ecommerce platform

What do you like best? Their product fulfillment features makes it virtually impossible for visitors to your site to get your product without paying for it first. Their api lets you work transparently behind the scene to update your database in the background and is never seen by any of your buyers. Also worth mentioning is their support which is top rated. What do you dislike? Integrating with your site is a bit involved and you will need to have a fair bit of technical knowledge to ...

Easy!

Easy integration, responsive service, proper handling of VAT and tax

Top full service e-commerce platform!

What do you like best? The most important feature (for me of Fastspring.com has been that I can use one single platform for the complete trajectory of my e-commerce activities. Set up has been quick and easy, the FAQ section is complete and understandable. When something has not been clear (not very often actually, but still there has been a very prompt and informed personal reaction from their side. 24/7 there, ready to help. Never had a problem, either with the platform or a customer ...

FastSpring is Great

What do you like best? We wanted a completely automated easy to use e-commerce solution and FastSpring fit the bill. We've been on FastSpring for 6 years now and have never regretted it. They interface seamlessly to our licence provider and take care of everything from purchases, to getting the relevant license information to the customer. Checking orders and issuing the inevitable refunds are a snap. What do you dislike? Actually we have no complaints with FastSpring. Recommendations ...

I switched to FastSpring some years ago…

I switched to FastSpring some years ago after having used two other e-commerce providers previously, both of them "forced" me to leave after changing things and conditions for their convenience, not for mine.With FastSpring I have never had a problem. The system is very configurable, with lots of options and currencies for customers to pay, and several options for you to get paid. And support, the few times when you need it, is great.I highly recommend FastSpring and I hope to continue with ...

A great platform for cash flow purposes

PROS & CONS What are the best aspects of this product? It is also a great platform for cash flow purposes to see the revenue being available in a timely manner. Their product features have made it relatively easy for me to set up my own CGI scripting for generating and checking license keys within my products. Customer service is outstanding as well. What aspects are problematic or could work better? There are times when it might be nice to have an online chat feature. What specific ...

A great e-commerce solution without having to build my own online store

PROS & CONS What are the best aspects of this product? I like that FastSpring processes the payments, handles all sales taxes, and supports per-product, per-email, and per-use coupons. Also, support for ordering issues is fast and accurate. What aspects are problematic or could work better? The user interface can be confusing, granted it has to handle a lot of functions and features. Sometimes, I get less than helpful support. I also can't use pre-existing coupons. What specific ...

A reliable tool for handling product payments

PROS & CONS What are the best aspects of this product? FastSpring is very reliable. When a customer orders one of my books, FastSpring handles the download and charges any applicable taxes, no matter what country the customer is located in. It also ensures that the payment is secure. Support also gets to answer my questions very quickly and intelligently. What aspects are problematic or could work better? Sometimes, a customer does not receive the download links after placing an order. ...

A great platform for cash flow purposes

PROS & CONS What are the best aspects of this product? It is also a great platform for cash flow purposes to see the revenue being available in a timely manner. Their product features have made it relatively easy for me to set up my own CGI scripting for generating and checking license keys within my products. Customer service is outstanding as well. What aspects are problematic or could work better? There are times when it might be nice to have an online chat feature. What specific ...