8.6
Spot Score
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FastSpring offers custom pricing plan
FastSpring has garnered high praise for its exceptional customer service and swift problem resolution. Customers have highlighted the company's efficiency in handling issues promptly, with a strong emphasis on clear communication and fast response times. The team at FastSpring is commended for their professionalism and friendly demeanor, making interactions ...Read more
Efficient and prompt customer service, providing quick solutions to issues.
Excellent communication and support, making customers feel valued.
Quick refunds and resolutions for payment-related problems.
Professional and courteous customer support team.
Limited selection of additional apps and connectors in the Marketplace.
Complexity in features and customizations may be overwhelming for new users without proper guidance.
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Showing 91-100 out of 450
D
Denis
08/18/21
Payment with mastercard not possible…
Payment with mastercard not possible refused.after contacting the bank no problem on their side and no problem with other card payments
J
Johnny
08/17/21
I got a quick response and clear…
I got a quick response and clear instructions on how to download my software.I didn’t have to worry about long hold times or having trouble trying to explain what I needed over the phone.
SG
Ska Granger
08/17/21
I NEED A REFUND PLEASE
I NEED A REFUND PLEASEI tried to sign up for some freelance online jobs but their system would'nt sign me in ulnless I ticked the part to subscribe with Fastspring. Since a $0.00 subscription fee showed, I clicked on it, only to find that it was $0.00 for the first month and $56.35 monthly from my paypal account. I got no clue what I was supposed to be paying for. Trying to get hold of support has been extremely difficult. The freebie for $0.0 was deactivated on 2021/05/13. I just need for ...
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PC
Peter CS
08/17/21
Could not complete the transaction
Could not complete the transaction. Failed when I tried with my credit card. Failed when I tried with PayPal. I asked for assistance, but did not get any halp to complete the transaction.
M
Martha
08/17/21
Terrible notification policy
FastSpring needs a better client notification policy. It notified me that my computer protection bill was due ON THE DAY IT WAS DUE, not with any notice (like a week). My credit card bank saw it as a "suspicious activity" and locked my card. I had no explanation about the charge, so I had to cancel my only card. I had no card for 10 days before my new card arrived. I also lost my computer protection coverage because I had no card to pay with.A one week "warning" notification from FastSpring ...
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LW
Larry Wayland
08/14/21
Refused credit card>>>>>>Scam?????
Refused credit card>>>>>>Scam?????
F
Felix
08/13/21
Terrible merchant experiance
MERCHANT REVIEW:Gosh where do I start, first off. Avoid fastspring there are such better solutions out there.You dont get an account a manager, so if you have a issue expect day or week reply times. They just send canned responses. Their awnser doesnt even help you.They refund payments 8 months after the customer has paid, I'm talking about $1000 payments.If you get a paypal dispute, they auto refund it no questions asked, they dont ask for you input just auto refund...Lots of payment ...
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AA
Amade Annissimo
08/11/21
Unable to process a payment after…
Unable to process a payment after changing the billing from monthly to yearly, and currency from EUR to USD. I have been going back-and-forth with the vendor using FastSpring for days now without success. The bank claims no payment notification has been issued by FastSpring, FastSpring blames the bank.EDIT:I am no payment processing expert, but from a quick Google search I see that "acquirer" is a bank representing the MERCHANT, and not the buyer. I am once again redirected to my bank, when ...
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LL
Luisa Lopilato
07/26/21
Loving the experience I had with…
Loving the experience I had with FastSpring. Had a issue with a payment. They quickly helped me out. Thanks FastSpring.
C
Courtney
07/05/21
Robust tool and easy to use
PROS & CONS What are the best aspects of this product? Product management and set up is so easy. It also has an efficient, streamlined and intuitive order page. You can also customize the notifications. What aspects are problematic or could work better? There's no actual profit transaction detail and reports for failed orders. Affiliate management and sign-up are not automatic. You can't also do transfers between v2v. What specific problems in your company were solved by this product? ...
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