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Famly - Child Care Software

Famly Reviews in January 2025: User Ratings, Pros & Cons

Effortlessly streamline your daycare management.

4.4

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Starts from $80/Month when Billed Yearly

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Famly Reviews & Ratings

4.4

Very Good

Based on 95 ratings & 38 reviews

Rating Distribution

Excellent

(35)

Very Good

(0)

Good

(0)

Poor

(2)

Terible

(1)

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Showing 1-10 out of 38

H

Hazel

06/02/23

5 out of 5

I just love the Famly app

I just love the Famly app. It is so easy to communicate with families & I can see if parents have seen messages or not, so often with paper diaries they weren't always looked at & messages could be missed. The parents love the feedback through out the day & like that they are able to add family members in to see the photos & videos of our day to day activities.

RD

Rachel Dixon

05/24/23

5 out of 5

I got a quick and helpful response and…

I got a quick and helpful response and was happy. I was even given a recommendation to add my idea for a new update suggestion

GS

Gaitri Sharma

05/14/23

5 out of 5

The Famly Team are the best at sorting…

The Famly Team are the best at sorting out all my little or big problems. I am happily using the Famly software at my nurseries and the parents love it too! Thank you

SS

Shani Smith

05/10/23

5 out of 5

My query was dealt with very quickly

My query was dealt with very quickly. The communication was great and I was updated frequently.

ZS

Zoë S

05/10/23

5 out of 5

Responsive and helpful

I always receive a really quick and helpful response with any questions I put forward on the Famly help feature.

TH

Tracy Haseldine

05/08/23

5 out of 5

quick and detailed response

The support team gave a quick and detailed response. They also check to see if I had any further issues that they could help with.

D

D.Williams

05/07/23

5 out of 5

Famly support team are excellent

Have just gone live with Family so obviously questions crop up. Messaging Help - Always receive a prompt response and an answer to my questions. Similarly if I telephone. Have also had Zoom one to one calls for more complicated questions and on every occasion the support team have come up trumps (Not Donald!) 10/10

SS

Shona Sinclair

05/03/23

5 out of 5

Great customer service

Great customer service - responsive and extremely helpful.

ZM

Zain Muhammad

04/03/23

5 out of 5

Very user friendly

Great app, saves a lot of time. Very user friendly and simple to use. Parents love it too

A

Aileen

03/19/23

5 out of 5

I contacted the Support team at Family for help with the upgraded package

I contacted the Support team at Family as I had two questions regarding the app. The responses were quick and so helpful. They were able to explain things clearly and in detail which made solving the problem very easy! When one of the questions required more research, the team explained what they were doing and kept me updated along the way. Most definitely the best online help I have received, thank you!