Exterro Reviews in February 2025: User Ratings, Pros & Cons

Great Product

What do you like best? I am in IT and support this product for our legal team. Exterro has the best support that I have ever had the pleasure of working with. We are currently moving from on Prem to the cloud and I am looking forward to this transition. If we have any technical issues support is extremely quick to respond to any question or concern any staff members have. Even if it's a very simple question, the responses are excellent! What do you dislike? I honestly haven't had ...

Best e-discovery software on the market

What do you like best? Extremely user-friendly, comprehensive system, always enhancing the products. What do you dislike? There is absolutely nothing I dislike about it! Recommendations to others considering the product We recommend starting small and adding modules as you go. Also recommend using SaaS. What business problems are you solving with the product? What benefits have you realized? Defensible legal hold process; saving money with data management vs previous vendors

Fantastic support and great service

What do you like best? The support for this program has been amazing. We have had a few issues with the implementation that have been resolved quickly and professionally What do you dislike? Nothing at this time, our experience has been fantastic What business problems are you solving with the product? What benefits have you realized? Reduction in time required and streamlining of processes

Exterro Review

What do you like best? Ease of use, platform set up, awesome staff What do you dislike? No keyboard shortcuts, review module needs work What business problems are you solving with the product? What benefits have you realized? Legal hold and collection issues

Mostly good

What do you like best? I like the new compliance portal. I am hoping it will track interview responses. What do you dislike? sometimes get conflicting answers to questions about what can be done. What business problems are you solving with the product? What benefits have you realized? Management of large amount of custodians and data.

Powerful tool

What do you like best? It's a powerful tool that you can do extensive searches with. What do you dislike? It is not always consistent when preforming searches and labeling What business problems are you solving with the product? What benefits have you realized? Pulling emails for our attorneys. Its a faster why to preform the searches instead of manually going through the users emails.

Not used much but can count on it when needed

What do you like best? Intuitive interface, ease of administration, flexibility, cloud and on prem solutions What do you dislike? Working through all the requirements to gain full encryption. What business problems are you solving with the product? What benefits have you realized? Performing ECA and collecting info for outside counsel. Substantial reduction in time and expense using this product. Far more reliable and easier to produce.

Ease of use

What do you like best? We were using ZL before switching to Exterro and explored other options from Microsoft. Exterro is much faster and the onboarding process went smoothly with Akila. What do you dislike? Collections are still slow but it's due to throttling from Microsoft. When collections failed, we would have to go to the reports window to find the failure but Exterro has now added a feature to show the failures. What business problems are you solving with the product? What ...

Paralegal - LH, EDDM

What do you like best? Legal hold functionality is very intuitive What do you dislike? We are having difficulty with SourceOne connector What business problems are you solving with the product? What benefits have you realized? Difficulty with SourceOne connector. Currently working with vendor

Exterro is a great product for E-Discovery

What do you like best? Exterro has a very intuitive interface and workflow. What do you dislike? I haven't had a bad experience with Exterro so far. What business problems are you solving with the product? What benefits have you realized? Rapid E-Discovery