Exterro Reviews in February 2025: User Ratings, Pros & Cons

Painful until we moved to the cloud.

What do you like best? Exterro makes it easy to monitor legal holds and do reviews of ESI. It is very intuitive to use in that regard. What do you dislike? Our pain came from our infrastructure when we were on prem. We had many problems with collecting and producing ESI. However, once we moved to the cloud, that became much easier. What problems are you solving with the product? What benefits have you realized? We are able to track our legal hold responses with much more accuracy ...

Experience has been good but difficult

What do you like best? I like that we are able to complete the discovery in one tool and on our own instead of having our IT Department complete it for us. I also like that we can review the emails to confirm they are relevant to what we are searching for. The tool also will save us money on attorneys fees due to sending less documents for them to review. What do you dislike? the amount of time it takes to pull the information, the errors we are running into. Not many people to help ...

Extensive!

What do you like best? All in one technogy that make it seamless. What do you dislike? Not all parts work as advertised. Tech support needs improvement. Recommendations to others considering the product: Do a complete POC and hire an independent consultant. What problems are you solving with the product? What benefits have you realized? Project management. Better workflow.

Exterro has enabled our company to create a defensible legal holds process.

What do you like best? The templates eliminate the need for recreating what is often repetitive language in a hold. I like that the system tracks responses thereby eliminating the need to do so as a manual process. What do you dislike? I do wish the system was more compatible with Word. The system can be difficult to work with in terms of formatting when you are trying to cut and paste language from a Word doc into the Exterrro tool. What problems are you solving with the product? What ...

Exterro has enabled our company to create a defensible legal holds process.

What do you like best? The templates eliminate the need for recreating what is often repetitive language in a hold. I like that the system tracks responses thereby eliminating the need to do so as a manual process. What do you dislike? I do wish the system was more compatible with Word. The system can be difficult to work with in terms of formatting when you are trying to cut and paste language from a Word doc into the Exterrro tool. What problems are you solving with the product? ...

easy to learn, easy to master

What do you like best? I like (most of the navigation and speediness of the Exterro fusion tool. What do you dislike? there are some minor navigation quirks that could be improved. i am working on submitting them with a colleague to the suggestions portal. Recommendations to others considering the product: utilize the training Exterro offers, and practice, practice, practice in the test environment. What problems are you solving with the product? What benefits have you realized? having ...

Exterro's overview of their systems and tools

What do you like best? Employee Change Monitor and Legal Hold Report What do you dislike? Search functionality and custodian level dynamic tags Recommendations to others considering the product: Have a clear understanding of the path to take and the tools to get you there. Stay on top of product enhancements. What problems are you solving with the product? What benefits have you realized? Compliance on legal hold obligations. Repeatability and defensive data preservation

Brand new user feeling optimistic

What do you like best? Very user friendly interface. It makes sense and not cumbersome. What do you dislike? Still too new to the product; will be in a better position to answer this question in a few months. Recommendations to others considering the product: Certainly a user friendly application to consider. What problems are you solving with the product? What benefits have you realized? Becoming an e-Discovery compliant organization. Avoiding spoliation. Being able to automate the ...

Muy buen programa, super mega recomendable

What do you like best? Estoy en TI y apoyo este producto para nuestro equipo legal. Exterro tiene el mejor soporte con el que he tenido el placer de trabajar. Actualmente estamos pasando de Prem a la nube y estoy deseando que llegue esta transición. Si tenemos algún problema técnico, el soporte es extremadamente rápido para responder a cualquier pregunta o preocupación que tengan los miembros del personal. Aunque sea una pregunta muy simple, las respuestas son excelentes! What do you ...

In progress implementation

What do you like best? Ease of use for our Law department as well as integration with O365 What do you dislike? Ongoing issues with Onedrive connector which currently connects but does not collect What business problems are you solving with the product? What benefits have you realized? One dashboard for legal discovery and work flow