9.0
Spot Score
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Exotel stands out as a reliable cloud telephone service provider, offering a user-friendly interface and robust features that enhance business communication efficiency. Users appreciate the ease of setting up the service and accessing call data and recordings seamlessly. The platform's call recording feature, along with its search and download functionality, ...Read more
User-friendly interface that is easy to navigate and use, catering to both beginners and experienced users.
Efficient call management with auto-saving and easy access to call data and recordings.
Reliable customer support and prompt responses to queries and issues.
Easy integration with CRM solutions, enhancing productivity and tracking capabilities.
Limited app selection in the Marketplace, restricting access to advanced features and connectors.
Inadequate post-sale service experience, as reported by some users.
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Showing 21-30 out of 76
CG
CHITRANSHU G
03/13/23
"Leads generator"
What do you like best about Exotel? I like the IVR feature as it help us minimise the human interventions by filtering out the leads for us. What do you dislike about Exotel?
NR
Neeraj R
03/11/23
"Very excellent support service"
What do you like best about Exotel? The customer support is best and the workflow is very fast. What do you dislike about Exotel?
MT
Mr T
03/10/23
"Exotel"
What do you like best about Exotel? any user can handle another user calling very smoothly. What do you dislike about Exotel?
GP
Gourav P
03/10/23
"Good Services and support"
What do you like best about Exotel? Service Support is quite amazing from your team What do you dislike about Exotel?
RJ
Rishabh J
03/10/23
"Exotel Integration for FreshSales CRM Tool"
What do you like best about Exotel? We did The Exotel CTI integration with FreshSales and the integration was very smooth, we were able to get real-time recordings of the calls and also make calls right from the CRM tool. The support team was able to troubleshoot few initial glitches that we encountered during the integration process.
DJ
Dinesh J
03/09/23
"Review for Exotel"
What do you like best about Exotel? Offers above 99% uptime and great call completion rate.in addition to this, Exotel has a driven team working around the clock to give the best client experience.
VL
Vishal L
03/09/23
"Very good customer service"
What do you like best about Exotel? The best thing about exotel is the customer service. We have been working with exotel for 5+ years and one thing which stands out clearly is the customer support. The responses are prompt and timely manner. They are not forgotten.
SA
Shriniket A
03/09/23
"Simple Set-up and Execution"
What do you like best about Exotel? Easy to set up the IVRs and support is amazing What do you dislike about Exotel?
MA
Mayuri A
03/09/23
"Easy to use solution"
What do you like best about Exotel? It is easy to add a new exophone and manage inbound calls by making the workflows. It is very quick ad you can your customer helpline up and running in merely 15 minutes.
RS
Rohan S
03/09/23
"Comprehensive Customer Experience Tool"
What do you like best about Exotel? Easy to build workflows, allows you to send SMS and WhatsApp to customers. The calling facility and easy to integrate APIs are a win-win for our teams
