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Exotel - Call Center Software

Exotel Reviews in April 2025: User Ratings, Pros & Cons

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4.4

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Exotel Reviews & Ratings

4.4

Very Good

Based on 16 ratings & 76 reviews

Rating Distribution

Excellent

(49)

Very Good

(21)

Good

(5)

Poor

(0)

Terible

(1)

Expert's Review

Exotel stands out as a reliable cloud telephone service provider, offering a user-friendly interface and robust features that enhance business communication efficiency. Users appreciate the ease of setting up the service and accessing call data and recordings seamlessly. The platform's call recording feature, along with its search and download functionality, ...Read more

Exotel pros and cons

  • User-friendly interface that is easy to navigate and use, catering to both beginners and experienced users.

  • Efficient call management with auto-saving and easy access to call data and recordings.

  • Reliable customer support and prompt responses to queries and issues.

  • Easy integration with CRM solutions, enhancing productivity and tracking capabilities.

  • Limited app selection in the Marketplace, restricting access to advanced features and connectors.

  • Inadequate post-sale service experience, as reported by some users.

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Showing 11-20 out of 76

SB

Shrikant B

09/09/23

5 out of 5

"Helped me in streamlining my business and tracking all inquiries."

What do you like best about Exotel? Helped me in streamlining my business and tracking all inquiries a lot, I am very much interested in exploring other products of Exotel. It's easy to set up and very user-friendly. Recommended

CK

Charan K

09/05/23

4 out of 5

"Quick set up and easy to use"

What do you like best about Exotel? Very easy to use it through dashboard, easy to add an user and take calls anywhere What do you dislike about Exotel?

DV

Devesh V

09/02/23

5 out of 5

"Best cloud telephony solution provider"

What do you like best about Exotel? It can be integrated with most of the existing CRM Solutions. Call logging and analytics gives it an edge over other solutions

DC

Dhritiman C

06/21/23

5 out of 5

"Awesome portal"

What do you like best about Exotel? Exotel is too much user-friendly software What do you dislike about Exotel?

AU

Anonymous User

03/31/23

4.5 out of 5

"We have been using exotel since last 3.8 years and exotel has all feature which a CS need"

What do you like best about Exotel? Call connection App Bazar

SK

Sana K

03/30/23

4 out of 5

"This Application Is A Hidden Gem"

What do you like best about Exotel? The cost of call is saved all thanks to this app. It is easy to use and also allows one to send out sms texts which is very cost-effective. Calls come to your phone and that's very useful.

DG

Deepanker G

03/16/23

4.5 out of 5

"Fast & reliable Services"

What do you like best about Exotel? Exotel' service are one of the best in the market. Their prices are also competitive as per the facilities & infra they provide to the clients.

SA

Shubham A

03/14/23

5 out of 5

"Best support team and call voice quality"

What do you like best about Exotel? Our team extensively uses exotel for dialer phone system and the feedback has been amazing. the voice call quality is A1 and the support team is always availble and resolve issues at the earliest.

PR

Panduranga R

03/13/23

5 out of 5

"Simply one of the best in business"

What do you like best about Exotel? We liked how prompt their customer support team is and specifically how well they scaleup without much of intervention

MF

MAJO F

03/13/23

4.5 out of 5

"Great for Calls over Cloud"

What do you like best about Exotel? - Easy to use/ Clean UI/ reliable - Call Quality