Ethnio Reviews in March 2025: User Ratings, Pros & Cons

"Comprehensive Tool with User Friendly Interface"

What do you like best about Ethnio? Ethnio allows us to recruit, screen, house, and pay participants easily. The processes are easy to understand/learn, and the team is always helpful when we face a problem. What do you dislike about Ethnio? Our use case does not always require specific features, but Ethnio is very accommodating with tweaking things to fit our needs; i.e., matching the current workflow to our team's needs. What problems is Ethnio solving and how is that benefiting you? We ...

"Ethnio makes it super easy to run our international incentives program"

What do you like best about Ethnio? There are lots of things I like about Ethnio. I like how easy it is to send payment to recipients in various countries, and choose what type of payments they can receive, including charity donations. I like how all I have to do is upload emails, and the rest is already written (but editable if I need to customize anything). I like how easy it is to track the status of the payment, and provide reports to my finance team. On top of that, the support from ...

"A valuable and critical research partner!"

What do you like best about Ethnio? I've worked with Ethnio for over three years, and I've constantly been impressed by their ability to listen and respond to our business priorities and our rapidly changing needs. Ethnio is always a willing partner who rolls up their sleeves to solve problems. Nate and Shirin are amazing, and make us feel like we are their most important client even though we know they have larger clients. We can come to them with problems, ideas, pain points and they are ...

"Best contextual remote research tool"

What do you like best about Ethnio? Ethnio enables in-context remote research in your product, especially with high intent true users. It’s relatively easy to set up and can be leveraged for qual and quant data collection. Their access to help is amazing. I feel confident the team is there if I ever need support. I’ve used Ethnio at two tech organizations (I brought the tool to one of them over four years ago) and was able to conduct studies that led to some eye opening findings. It made ...

"The BEST way to recruit users and get user feedback!"

What do you like best about Ethnio? I like that I can quickly and easily get feedback from any customer, any brand. I like that I can quickly and easily recruit users for any study I'm running and even keep track of their information without asking them directly to enter their name and email! What do you dislike about Ethnio? Nothing, it's fantastic. Best recruiting tool by a long shot. What problems is Ethnio solving and how is that benefiting you? I am the Head of User Experience and use ...

"Ethnio Makes Scheduling UX Interviews a Breeze"

What do you like best about Ethnio? Ethnio makes scheduling UX interviewees a set-it-and-forget-it experience. I can gather information about my potential interviewees while they receive custom, professional messaging from the Ethnio system. I especially like that Ethnio sends reminder text messages, which has really helped our show-up rate. As someone who conducts a lot of qualitative and 1:1 UX interviews, being able to leverage Ethnio has saved me a ton of time and effort and allows me ...

"Ethnio is an amazing tool to collaborate with customers."

What do you like best about Ethnio? Ethnio allows me to organize my digital advisory panel communications. What do you dislike about Ethnio? There are quite a few settings in Ethnio I do not understand how to use. What problems is Ethnio solving and how is that benefiting you? I realized I can communicate with the participants from beginning to end with Ethnio rather than taking the final communications (confirmations) offline.

"Ethnio helped our User Research team streamline our recruiting process"

What do you like best about Ethnio? Ethnio keeps all our participants data secure. It is convenient to have one central location to manage our entire recruiting process from screeners, to scheduling and paying participants. It is incredibly flexible to fit the needs of our small User Research team. Their customer experience is exceptional! They have always been available to answer our questions. What do you dislike about Ethnio? If you want to use its more advanced features, you will likely ...

"VP of Research and Design"

What do you like best about Ethnio? Finding qualified participants for research quickly is often a barrier to doing user research. Ethnio empowers teams to do intercept/time aware research and share sophisticated screeners so agile teams get past this blocker. As a recent example, I shared a screener on Craigslist and Twitter and in 3 days, had over 225 qualified recruits for my research and scheduled 40 of them to support standing research in our sprints and iterative design cycles. I've ...

"Makes managing usability testers a lot easier!"

What do you like best about Ethnio? The ease of managing and paying incentives to users. What do you dislike about Ethnio? There are a ton of configuration settings, it can be confusing and overwhelming at times. What problems is Ethnio solving and how is that benefiting you? Easier management of users and paying out incentives.