Espressive Reviews in February 2025: User Ratings, Pros & Cons

"Espressive hits a home run!"

What do you like best about Espressive, Inc.? Barista's ability to seamlessly reduce the number of Helpdesk tickets created by our user base. This product provides us with the ability to customize the answers it provides and the product is easily managed by our internal IT team. One the first week of going live with Barista, over 60% of user questions were correctly answered. The questions that weren't properly answered were updated with the help of the Espressive team's weekly reports that ...

"Automation, Ticket Deflection, Speedy Tech Support, Widely Adopted"

What do you like best about Espressive, Inc.? I have plenty of good things to say about Barista. First, off the Barista Shop is amazing. It's an easy way for users to see what softwares we offer and can easily request a software. Barista have deflected many common support IT tickets, as it answers commonly asked questions or create a ticket upon request for certain things needed. Automation is defintely one of the key highlight allowing the Tech Team to be more hands off. Barista serves as ...

"Make ServiceDesk into AwesomeDesk"

What do you like best about Espressive, Inc.? I LOVE how easy it has been to integrate with Espressive Barista. It's customizable, super easy to use, and the team behind the application is VERY, very supportive.

"Automating tasks"

What do you like best about Espressive, Inc.? Being able to automate requests in order to empower our employees to self service their requests as much as possible. What do you dislike about Espressive, Inc.?

"Empower your ServiceDesk"

What do you like best about Espressive, Inc.? The integration that Espressive Barista provides right out of the box makes this an extremely powerful Customer Experience tool.