Espressive Reviews in February 2025: User Ratings, Pros & Cons

"Virtual Support at the ready!"

What do you like best about Espressive, Inc.? Provides an easy way for users to get answers and automated support. What do you dislike about Espressive, Inc.?

"Exceptional Service and Outstanding Product"

What do you like best about Espressive, Inc.? Their customer service is unparalleled, providing prompt and knowledgeable assistance. The intuitive and powerful product seamlessly integrates into existing systems, improving efficiency and productivity. The integration of cutting-edge AI technology enhances issue resolution and user experience. Espressive's commitment to continuous innovation and updates ensures their product remains relevant. Overall, they are a reliable and innovative ...

"Great potential for company to improved service delivery, save costs, and scale."

What do you like best about Espressive, Inc.? The ability to enable our users to solve their issues immediately saves IT time and increases the user's productivity without waiting on others to solve simple, impactful issues. Furthermore, Barista's capability of answering or solving repeat issues allows the team to focus on the more significant problems and ultimately resolve those repeat issues - becoming a strategic partner versus a reactive one! Last but not least, the support of the ...

"Barista"

What do you like best about Espressive, Inc.? Support and flexiblity of the application with service desk. Ability to utilize existing data from multiple sources is a great plus to this application. Support teams are good.

"Espressive Barista deployment at Guardant Health"

What do you like best about Espressive, Inc.? Ease of rollout and integration into our business operations, the robustness of the solution to be adapted to our many communications channels to match the diverse workstyles of our global employee base, the richness of the developer/integration capabilities that go beyond a simple Q&A chatbot solution.

"Espressive Barista Is Great"

What do you like best about Espressive, Inc.? I like the ease of adding new information to the intelligent agent. The no-code interface for creating new workflows is excellent for anyone who wants to learn it. The reliability of the service is a high point. In the days of multiple outages of other products like Microsoft 365, we have not experienced any outages over several years of using the product.

"CIO/COO"

What do you like best about Espressive, Inc.? Great tool for employee self-service, unloads routine tasks from helpdesk. Have now gone a step further and added task automation to improve response times to user requests.

"Innovative Service Automation platform"

What do you like best about Espressive, Inc.? Easy to work with, implement and expand the use across new use cases. Supportive success team What do you dislike about Espressive, Inc.?

"Barista is Great & Has a lot of Potential"

What do you like best about Espressive, Inc.? I like that Barista is unlike other bots I've used. Instead of asking a question and having a 2-page article display on the screen, we can program Barista to interact with the customer and display a step-by-step answer. For more complex scenarios, Barista will allow the customer to verify the information and answer one question simultaneously, preventing the customer from getting overwhelmed.

"A Barista, like no other!"

What do you like best about Espressive, Inc.? Espressive Barista has enabled our IT team to lead by example and show the rest of the teams how automation can be seamless and beneficial in empowering employees. Barista's ability to understand the questions and the expanse of word cloud makes it easy to capture and map different questions and map them to the correct answers.