8.5
Spot Score
Streamline your payroll with EPAY - anytime, anywhere.
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EPAY HCM offers custom pricing plan
EPAY HCM has consistently proven itself as a robust and user-friendly platform that excels in meeting the diverse needs of businesses for timekeeping, payroll, and human capital management. Over the past year, user feedback has overwhelmingly highlighted the system’s intuitive interface, quick login capabilities, and efficient navigation, whether accessed through ...Read more
Exceptional customer support, available 24/7, ensuring quick and effective troubleshooting.
User-friendly interface with simple navigation, both on the mobile app and website.
Efficient time tracking features allowing easy access, editing, and management of employee attendance and payroll.
Customizable features to meet various client-specific requirements, often praised for low-cost customizations.
Occasional complexity with certain features, like adding mass PTO with different hour allocations for part-time vs. full-time employees, creating additional work.
Fingerprint mismatches causing errors in payroll, especially with certain employees, despite re-registering fingerprints.
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Showing 81-90 out of 143
AC
Andrea C
02/27/20
Great support!
What do you like best? When I was locked out of the app on my phone, the customer service rep tried over and over again until we got it working. He was very patient with me. What do you dislike? That I had to uninstall and reinstall the app. What problems are you solving with the product? What benefits have you realized? It's more convenient to sign in using an app on my phone.
JJ
Janet J
02/27/20
Sr Administrator/Safety
What do you like best? The Customer Service was very polite and patient with me because I was doing everything on the phone. What do you dislike? That for some reason my password wouldn't work so I had to call CS for help. What problems are you solving with the product? What benefits have you realized? N/A
ZM
Zindy M
02/24/20
Quick Responses and Quick Turnover
What do you like best? I emailed about creating an account with EPAY and before noon the account was verified and created. I am very happy with the ease of communication and how quickly I received responses . I am very pleased with the way the company handled the matter. What do you dislike? Nothing, everything was handled perfectly. Recommendations to others considering the product: This is an easy to use program with very attentive support staff that are eager to help and ...
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UI
User in Facilities Services
02/19/20
ePay Help
What do you like best? It was fast and convenient, I did not have any problems with them. What do you dislike? Nothing they were great, I received a response really fast. Recommendations to others considering the product: It is a great tool to keep track o your time. What problems are you solving with the product? What benefits have you realized? The problems I was solving was my lo in, into the site.
BP
Bob P
02/12/20
Fast response to our employee's concern
What do you like best? The customer care team's quick response helped us reassure our employee's concern which was handled quickly and accurately. What do you dislike? I don't have anything at this time to be concerned of. What problems are you solving with the product? What benefits have you realized? Many of the things our employees need such as pay stubs, W-2s, employee-specific documents, etc. are right at the employee's fingertips.
AI
Administrator in Building Materials
01/25/20
EPAY is a trusted partner for payroll and beyond
What do you like best? EPAY HCM provides streamlined employee onboarding which simplifies the hiring process and saves us time (and paper!) The integrated Time & Labor software facilitates payroll processing and gives us the tools to budget and manage labor hours easily with smart checks and balances built-in. Additional resources provided through HR360 are also invaluable to managing risk in our organization. But EPAY's support team is what makes the difference- knowledgeable and ...
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AA
Alex A
12/25/19
Great and east experience!
What do you like best? The ability to manage time from a secured site without having to sign in. OKTA and EPay make it very simple. What do you dislike? The only issue I had was logging on day1 Recommendations to others considering the product: It’s worked great thus far. Easy to log in and manage time! What problems are you solving with the product? What benefits have you realized? Ease of use! Simplicity is key.
KM
Katherine M
12/06/19
EPAY Review
What do you like best? Epay is pretty user friendly - after being trained for 3 days, I was ready to jump in and start using it. We use Epay primarily for associates to clock in and out and manage the payroll process. The customer support is definitely better than average. I submitted a help ticket and received a response back within an hour. One quick phone call and my issue was resolved successfully. I like that I can pull a report very quickly showing all of my active employees - this ...
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UI
User in Construction
12/05/19
exceptional!!
What do you like best? very easy to use appears to have a good following of users a new use for me. They are able to resolve issues quite quickly. What do you dislike? nothing really to dislike all in all seems like a great site to use. What problems are you solving with the product? What benefits have you realized? I couldn't access signing in problems with passwork etc.
DR
Donna R
12/05/19
EPAY is a very easy system to use!
What do you like best? Its just too easy!! Very user-friendly. TY! What do you dislike? I did encounter a problem, but when I called the helpdesk, it was immediately resolved. I like "immediate" results! Recommendations to others considering the product: If you want a simple program that give users options in logging into and out of work, this program is great! What problems are you solving with the product? What benefits have you realized? Again, it's just so simple ...
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