8.5
Spot Score
Streamline your payroll with EPAY - anytime, anywhere.
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EPAY HCM offers custom pricing plan
EPAY HCM has consistently proven itself as a robust and user-friendly platform that excels in meeting the diverse needs of businesses for timekeeping, payroll, and human capital management. Over the past year, user feedback has overwhelmingly highlighted the system’s intuitive interface, quick login capabilities, and efficient navigation, whether accessed through ...Read more
Exceptional customer support, available 24/7, ensuring quick and effective troubleshooting.
User-friendly interface with simple navigation, both on the mobile app and website.
Efficient time tracking features allowing easy access, editing, and management of employee attendance and payroll.
Customizable features to meet various client-specific requirements, often praised for low-cost customizations.
Occasional complexity with certain features, like adding mass PTO with different hour allocations for part-time vs. full-time employees, creating additional work.
Fingerprint mismatches causing errors in payroll, especially with certain employees, despite re-registering fingerprints.
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Showing 61-70 out of 143
UI
User in Hospital & Health Care
04/25/20
They were very timely in responding to my issue. I appreciate the promptness and professionalism.
What do you like best? Very timely and professional. Responded to my issue very promptly. What do you dislike? I cannot think of anything that I dislike. What problems are you solving with the product? What benefits have you realized? I was locked out of my account with trying to log into a new browser with the wrong password.
CA
Chris A
04/25/20
Excellent addition to our business
What do you like best? Easy communication and effective results. I only rely on this system to preform time tracking, payroll, and time management. What do you dislike? No dislikes, always utilize the service for every new account. Never had an issue. What problems are you solving with the product? What benefits have you realized? Full control of time management for employees. Accurate payroll to assist in budgeting and forecasting.
UI
User in Hospitality
04/21/20
Instantaneous problem solving
What do you like best? I had some issue with my payroll and wasn’t entirely sure whom to contact to have it solved. Once I sent email to epay, it was immediately forwarded to the right people. There was absolutely no delay in resolving my problem. On top of that, the person who was dealing with me was very friendly and helpful. What do you dislike? Making adjustments to past pay period is somehow complicated . What problems are you solving with the product? What benefits have ...
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AI
Administrator in Airlines/Aviation
04/18/20
Holiday Pay
What do you like best? I was unsure on how to complete a mass upload for a recent stat holiday in which only certain employees would receive the pay. The EPAY team quickly responded to my inquiries and directed me through each step using snapshots and explanations. The visuals they provided made it extremely helpful to understand the proper process in order to avoid any payroll discrepancies. What do you dislike? The array of options sometimes leading to the same result. What ...
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JO
Jonathan O
04/06/20
Clean, smooth layout, with friendly customer service. Well done.
What do you like best? I use Blueforce 7 by EPAY Systems for our payroll. The new update offers a cleaner, smoother layout, while still having the same helpful customer service staff available when you need them. What do you dislike? 2 things I would change: 1. When editing the payroll of a staff member, it would be easier (and faster) to edit all staff / entries vertically, instead of horizontally. 2. Improve page refreshing times. On some devices I use, such as a phone, ...
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AJ
Asia J
04/06/20
It's a great program with few glitches.
What do you like best? Labor hour calculations are easy to manage What do you dislike? The way pto is not calculated automatically What problems are you solving with the product? What benefits have you realized? There haven't been any problems to solve
BS
Bobby S
04/02/20
Excellence in troubleshooting
What do you like best? When on the rare occasion I do have to call in I am greeted by well trained individuals who know exactly how to fix my issue. What do you dislike? Although there the most proficient people I have had the pleasure to work with. I find it hard to communicate, at times,understanding them. Recommendations to others considering the product: Epay is a great way to track your employees hours and payroll. You can keep up with vacation time and the length of ...
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CI
Consultant in Entertainment
03/30/20
Great Support Service
What do you like best? I enjoy working with the Customer Support Team. They are polite and patient, even if you ask the same question over again. The responses usually include screen print and examples, or they will call you and walk you through the functionality, which is helpful as it allows you to ask questions as you go. They truly do get to know the client and the business practices of the client which gives you confidence that your answer is the correct one the first time. As long ...
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OM
Ollie M
03/26/20
Great experience with a very prompt response from Epay Team
What do you like best? Awesome response to resolving my lack of ability to login to my Units timesheets. What do you dislike? No dislikes. Your team was extremely responsive and hit the ball out of the park. Recommendations to others considering the product: Great service. What problems are you solving with the product? What benefits have you realized? Site login issue
AI
Administrator in Security and Investigations
03/16/20
Epay
What do you like best? What I like best about EPAY is the ability to inprocess personnel from around the U.S. quickly and easily. I also like how users can update their own information easily and quickly. What do you dislike? The think I dislike the most is trying to get a help ticket resolved. It takes a few days to correct if you input the wrong social security number or last name. There is no way to manually fix the error as an administrator. What problems are you solving ...
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