Enthu.ai Reviews in January 2025: User Ratings, Pros & Cons

"Makes call monitoring and agent coaching a breeze"

What do you like best about Enthu.ai? The ability that that I don't need to randomly pull out calls for review. Enthu intelligently stacks all the calls against critical call moments and I now pick those calls that matter. What do you dislike about Enthu.ai? Hard to say. We faced some challenges wrt telephony integration but the team was quick to resolve those. Otherwise, I am pretty happy with the tool. Recommendations to others considering Enthu.ai: I had some initial challenges using the ...

"Love the product and the experience"

What do you like best about Enthu.ai? "Gives me a 360 degree view of my entire voice team. The dashboards offer data at team level and I have the option to drill down to agent/call level analysis. Enthu's evaluation and coaching module is particulary amazing as it generates insights for every single agent, resulting in quick decision making for agent training. The support is amazingly quick to revert and solve your challenges. " What do you dislike about Enthu.ai? Hubspot CRM integration ...

"Love the product and the experience"

What do you like best about Enthu.ai? "Gives me a 360 degree view of my entire voice team. The dashboards offer data at team level and I have the option to drill down to agent/call level analysis. Enthu's evaluation and coaching module is particulary amazing as it generates insights for every single agent, resulting in quick decision making for agent training. The support is amazingly quick to revert and solve your challenges. " What do you dislike about Enthu.ai? Hubspot CRM integration ...

"Power packed product for my sales team"

What do you like best about Enthu.ai? Enthu.AI has completely replaced our previous practice of randomly picking the sales calls for quality check. We have our existing quality use cases and now use Enthu to vet out our salespeople against those parameters without listening to their every single minute of calls. That saves us lot of time. We also use Enthu's performance management functionality to corelate conversational aspects of SDR communication against their performance and run better ...

"Makes my QA work very easy"

What do you like best about Enthu.ai? I am an SDR with an added part-time responsibility for call QA and training. Thanks to Enthu, the entire call listening & feedback management process has been streamlined to a great extent now. No need to manage feedback on excel sheets, no need to get the team on a weekly meeting for call listening. Everything happens within Enthu with easy collaboration with the team. The effort to do the same stuff has reduced by almost a half. What do you dislike ...

"Helpful solution to improve and fasten QA call process"

What do you like best about Enthu.ai? The ease with which we can derive intelligence from our customer conversations is really brilliant. No more hearing the calls word to word, just a quick scan and you know what the consultants and customers are talking about. It helped us to find the potential opportunities for the rep training as well. Onboarding support is great. I need to admin that the team at Enthu is very supportive and commoted to help. What do you dislike about Enthu.ai? English ...