Enchant Reviews in February 2025: User Ratings, Pros & Cons

"it's my favourite customer support software"

What do you like best about Enchant? I've used Enchant for over 7 years, at various companies. As Head of Customer Support for different eCommerce businesses, I've always petitioned to swap to it. Having trialled every other option out there (at least, all the ones that I know will come to your mind) it's always been my favourite - easy to use, straightforward to navigate, no unnecessary frills or janky processes to follow.

"Very well executed support/ticket system with great flow automation and reasonably priced"

What do you like best about Enchant? The system is well designed and simple to use, but the best part is the rules and macros that can be used to create flow automations. The automations have been a real game-changer to help improve our customer support flow. The integration/apps are also quite useful, we can pull in data from our system to be visible along with customer support requests.

"Very well executed support/ticket system with great flow automation and reasonably priced"

What do you like best about Enchant? The system is well designed and simple to use, but the best part is the rules and macros that can be used to create flow automations. The automations have been a real game-changer to help improve our customer support flow. The integration/apps are also quite useful, we can pull in data from our system to be visible along with customer support requests.

"Easy to use, lots of great features, really helps with productivity"

What do you like best about Enchant? We've been using Enchant for 7 years since it was SupportFu. It integrates seamlessly into our support process. Customers can email us as they normally would to an address using our domain with no idea there is a backend system. This was an important requirement for us when we moved from a shared mail inbox.

"Easy to use, lots of great features, really helps with productivity"

What do you like best about Enchant? We've been using Enchant for 7 years since it was SupportFu. It integrates seamlessly into our support process. Customers can email us as they normally would to an address using our domain with no idea there is a backend system. This was an important requirement for us when we moved from a shared mail inbox.

"Perfect for us!"

What do you like best about Enchant? A lot of helpdesk software is bloated, complicated, and difficult to use. But not Enchant! We've been using it for over four years now and I can tell you that the beauty of Enchant is that it is simple yet complete. It has EVERYTHING we need in a helpdesk and knowledge base. The layout is intuitive and easy to use, and we hit the ground running with Enchant the same day we installed and configured it. There's no learning curve - it's that easy.

"Perfect for us!"

What do you like best about Enchant? A lot of helpdesk software is bloated, complicated, and difficult to use. But not Enchant! We've been using it for over four years now and I can tell you that the beauty of Enchant is that it is simple yet complete. It has EVERYTHING we need in a helpdesk and knowledge base. The layout is intuitive and easy to use, and we hit the ground running with Enchant the same day we installed and configured it. There's no learning curve - it's that easy.

"Easy and Efficient"

What do you like best about Enchant? integration with multiple shopify accounts What do you dislike about Enchant?

"Easy and Efficient"

What do you like best about Enchant? integration with multiple shopify accounts What do you dislike about Enchant?

"Essentialism at its best"

What do you like best about Enchant? The feature set focuses on what matters most with clarity. Support a client via the medium they prefer with no fuss. What do you dislike about Enchant?