Enchant Reviews in February 2025: User Ratings, Pros & Cons

"Enchant-ed"

What do you like best about Enchant? I spent hours, perhaps even days, searching for an intuitive customer support ticketing system with easy onboarding and collaboration across tickets. Enchant has proven to be the perfect solution for us as it is easy to use, implement, and manage. Without Enchant, we would not be able to meet our support SLA times as efficiently as we do, thanks to its simplicity and clarity of design and functionality.

"The best customer support ticketing system out there bar none"

What do you like best about Enchant? The UI is extremely fast and you can zip around just using the keyboard. As a UI designer, everything just feels right. Buttons and settings are where you expect them. They've already built features that make sense but you don't know you needed, like automatic rules to label tickets that meet certain criteria. Everything just makes logical sense.

"The most value you will ever get from a service"

What do you like best about Enchant? It has so much to offer if you use it fully. The email ticking system is only one infinitely useful feature. You can keep on top of multiple teams, multiple business, easily and with useful analytics.

"Switched in 2015 after trying zendesk and other systems. Enchant is a keeper."

What do you like best about Enchant? The developers listen to feedback and actually react to it to meet your needs. Response time when in need of support is amazing.

"Satisfied long-term user"

What do you like best about Enchant? We've been using Enchant since 2014 in more than one project. The best parts of Enchant are: * Easy to use: clean and intuitive interface gets out of the way for our colleagues to get things done quickly and efficiently. Search works well.

"Easy to setup and understand"

What do you like best about Enchant? It was very easy to setup up - took about a day, although we had a multi-language, multi-site use case. We added a few extra integrations the next day and have been using it ever since.

"Perfect Software For Shared Mailbox + Top Notch Service"

What do you like best about Enchant? There are so many things that I like about Enchant, that I don't know where to start. First, I am not the most tech savvy, and Vinay made implementation simple. While he is not available for phone calls, his email responses are thorough, address the question in a clear manner, and the responses come almost immediately. Regarding the technology itself, the interface is very user friendly. There are lots of controls in place to prevent a duplicate email ...

"Enchant makes it easy to handle large quantities of customer emails"

What do you like best about Enchant? Much better overview than competitors like Zendesk What do you dislike about Enchant?

"User friendly - Excellent navigation"

What do you like best about Enchant? Navigation is excellent, in my opinion. I find it easy to use, and I particularly find the template system for adding standardized replies fast and efficient. Also, I like that one gets a large part of the screen space to reply to tickets. Other similar systems tend to fill the screen with too much back-end information, leaving only a minuscule area for the customer service person to work in. So for me, Enchant is among the best systems that I have ...

"User friendly - Excellent navigation"

What do you like best about Enchant? Navigation is excellent, in my opinion. I find it easy to use, and I particularly find the template system for adding standardized replies fast and efficient. Also, I like that one gets a large part of the screen space to reply to tickets. Other similar systems tend to fill the screen with too much back-end information, leaving only a minuscule area for the customer service person to work in. So for me, Enchant is among the best systems that I have ...