Ember Reviews in April 2025: User Ratings, Pros & Cons

Excellent service

Excellent service, friendly, professional, accurate. Steven and the team are fantastic to work with.

Nice new tool and on-demand accounting advice is a no brainer

This software is nice and easy to use. Few bugs here and there as it's still quite new at this stage but it's infinitely more usable than Xero (my previous tool) I run a small business and the on-demand accounting support is exactly what I need and they've helped me to submit my returns when needed. + Shout out to Erin for helping me out with my VAT for the first time - she explained everything I need to know in simple layman's terms. Thank you.

They stood me up for a meeting and charge me.

I had an issue and the team got on top of it immediately. Very professional and trustworthy, even if you decide to cancel their service they will not let you down. Responsible and respectful.

Incredibly responsive and helpful

Date of experience: September 28, 2023

I love Ember!

I'm a complete novice when it comes to tax payments in the UK. But Ember has made it so much easier for me to file and pay tax returns for my business! Their service is really personable as well. I remember I had challenges understanding the platform and I had a call from a member of the Team who talked me through how it workss

Business Focus with Assured Tax Compliance

If you aim to dedicate 100% of your focus on your business while ensuring tax compliance, Ember is the ideal choice for you.

Such a useful platform

Such a useful platform. Combines live chat with accountants and book keeping. Such a helpful team. Very happy.

Immaculate Bus

Travelled on the Ember bus from Perth for the first time to and from Edinburgh Fringe on Sunday . Immaculate , very comfortable quiet bus with plenty of leg room . Super friendly helpful drivers on both journeys . Highly recommended and look forward to travelling on the Ember again

Such amazing customer service

Such amazing customer service . I've been with ember about 2 years. Iw and they have always been great. This time around I've been dealing with some issues (on my side ) and Sophie and the team have been nothing but supportive. I could not recommend these people enough. Interface also nice and straightforward and for what you don't understand they offer web videos .

A rapid turnaround and helpful

Date of experience: August 15, 2023