DSM Tool Reviews in April 2025: User Ratings, Pros & Cons

When l ever l reached out to support at…

When l ever l reached out to support at DSM. They answered me in a reasonable amount of time. When l needed more help a manger did the same and all issues were taken care of. The service is really dependable. As l use the DSM tool and have feedback, l will give it. There are some good videos that explains how to in the areas that one may need to help set up or whatever is needed to be successful especially when one is new.

The Help Team is Great

I am still using the trial version. I am rating now the help I am getting to set up my account.The Help is great. I was very happy working with the Help Team.

Absolutely brilliant support well…

Absolutely brilliant support well recommended please please do it you don't know what you are missing fantastic

Yana I really appreciate your help…

Yana I really appreciate your help thank you very much everything worked out

SCAM! DO NOT GIVE THEM YOUR CARD DETAILS!

Complete Scammers - DO NOT GIVE THEM YOUR CARD INFORMATION. Once they have it, they will continue to charge you month after month after month no matter how many times you request to cancel through the site or support. Here is a quote from when you try and cancel and ask them to remove your card information. "you can cancel the payments from your credit card provider or paypal " - Igal Kalnisky "Head of Business Development"They will always say you missed a step or didn't complete something ...

STAY CLEAR AND AVOID THIS TERRIBLE TOOL

I am not one for writing reviews however in order to prevent others from making the same mistake i made i am writing this. The software is absolutely really bad and my experience can be summarized as below:1) The price and inventory monitor has not been working for the past 7 days and in the past 90 days this is the second such episode. The first one being last month where was down for 12 days solid.2) Even when you tick the amazon prime button it still brings in products with delivery ...

I would avoid using dsm

I would avoid using dsm. While it looks good on the surface, they do not take things seriously when it comes to user feedback. There is an occurring problem with their monitor where they don't correctly pick up price changes and this inturn makes users lose money and drop metrics on ebay. If you want to save your business, stay away.

AVOID

Beware of the deceiving refund policy. AVOID investing in the annual subscription. They declare NO REFUNDS, claims policy after 72 hrs, even for the trial. In cases of lawsuits, claims, or disputes opened no refund will be given, even if the refund request was sent to the customer support within 72 hours after the initial subscription payment.The annual subscription cannot be downgraded to a monthly plan and such downgrade will not result in a partial refund for the annual subscription as ...

scam company beware

This is a scam company beware --I have been told its a free membership if its under 25 items - Took Unauthorized payment and refused to pay as they will only talk to you on web chat. Rude Unprofessional customer service through web chat only. Reported to PayPal for fraudulent transaction.

DSM has issues.

I have been using DSM tool for months. Initially, I thought it was the best tool, however, after using it for a few months, I started to notice a lot of errors, such as descriptive errors and many other errors when extracting products. It also took a lot of time when extracting these products, which was an immediate downside. I informed DSM that I wanted my account to be cancelled and they confirmed this after I raised these concerns with them many times. On the 14th November, I noticed ...