DropThought Reviews in January 2025: User Ratings, Pros & Cons

"Enjoyable experience with little setbacks."

What do you like best about dropthought? Sunny, our representative, was super easy to work with, and creating the survey itself was very straightforward. We went through a brief meeting and we were able to go from there to create our survey. It was easy to integrate into the emails and reach out to consumers. We sent these out to those who purchased tickets/attended the game, which was a super easy way to implement it into our notifications and emails. Having dating pulled at the end was ...

"Dropthought's Happy Insights"

What do you like best about dropthought? Sunny is amazing! I also enjoy its user-friendly platform. What do you dislike about dropthought? I do wish I could make revisions on surveys once activated so long as they don't interfere with the integrity of the data collected. (ie when using the survey as a data entry and not data collection) What problems is dropthought solving and how is that benefiting you? We utilize DT for various purposes. Personally, I use it to input information that we ...

"Dropthought - Gaining insight of C-SAT feedback for Brunei Government Services"

What do you like best about dropthought? Talian Darussalam 123 Customer Service is considered as one of the best in Brunei and Dropthought has played an immense part in the same. Dropthought Dashboard & Reporting as well as the integration with Cuetrack has helped us set the bar high for CX. We now share qualitative & actionable insights to our Client on a consistent basis. What do you dislike about dropthought? One area where we believe the C-SAT Feedback software could improve is in ...

"Insightful Experience"

What do you like best about dropthought? It provides a reports where we can easily filter by dates as well as search from the feedback section. The dropthought support member are there & supportive. Easy to integrate between the system currently use and dropthought What do you dislike about dropthought? At first, did not know where to navigate because only icon on the side. After a while, you get the hang of it What problems is dropthought solving and how is that benefiting you? Helping to ...

"Insightful Experience"

What do you like best about dropthought? It provides a reports where we can easily filter by dates as well as search from the feedback section. The dropthought support member are there & supportive. Easy to integrate between the system currently use and dropthought What do you dislike about dropthought? At first, did not know where to navigate because only icon on the side. After a while, you get the hang of it What problems is dropthought solving and how is that benefiting you? Helping to ...

"Dropthought Very Flexible and Capable Tool"

What do you like best about dropthought? Dropthought tool is easily integrated into our larger legacy systems (i.e. Saleforce) Dropthought team very responsive to our questions and suggestions to make tool better Developers constantly working on ways to incorporate best practices What do you dislike about dropthought? Not applicable.......................... What problems is dropthought solving and how is that benefiting you? Getting a pulse of how our customers feel about our products; ...

"Dropthought Very Flexible and Capable Tool"

What do you like best about dropthought? Dropthought tool is easily integrated into our larger legacy systems (i.e. Saleforce) Dropthought team very responsive to our questions and suggestions to make tool better Developers constantly working on ways to incorporate best practices What do you dislike about dropthought? Not applicable.......................... What problems is dropthought solving and how is that benefiting you? Getting a pulse of how our customers feel about our products; ...

"Taught Serve"

What do you like best about dropthought? Easy Customerzation of Survey's, Criticaly Acclaimed Dashboards. What do you dislike about dropthought? Apperance Could have been more colourful. What problems is dropthought solving and how is that benefiting you? ITSM Value Closure, Resolutions Quality, Trend Analysis

"User Friendly"

What do you like best about dropthought? Easy Adapable to create and Take the Survey What do you dislike about dropthought? Good plat form to understand the Service. there is not Dislike in Drop thought What problems is dropthought solving and how is that benefiting you? Helping know about the Service from Customer feedback. benefit to identify the gap and filling it.

"Director of Communications and Marketing"

What do you like best about dropthought? First off, the customer support is incredible. That paired with the ease of use made Dropthought an easy integration into our post-event surveys. What do you dislike about dropthought? At times, we wish the surveys were a little bit more nimble. What problems is dropthought solving and how is that benefiting you? Pre and Post-Event surveys