Drip Reviews in April 2025: User Ratings, Pros & Cons

The best e-commerce marketing automation

What do you like best? I love how modern and easy to use Drip is. It integrates seamlessly with my shop. What do you dislike? Customer service is slower than I’d like. Recommendations to others considering the product: Highly recommend switching - it’s the most comprehensive solution I have found. What problems are you solving with the product? What benefits have you realized? I can create custom experiences for my customers and increase shop sales via email.

C

What do you like best? drip's functionality, the analytics and the ease of using a template What do you dislike? I wish I was able to create sublists based on what image/link the customer clicked on. What problems are you solving with the product? What benefits have you realized? we've been able to create more engagement with customers and track what types of emails work best.

I used Drip's Custom Dynamic Content feature and it was great for my company!

What do you like best? I like Drip's Custom Dynamic Content feature. What do you dislike? The support team was slow at times. Also if you use the live chat, you can't click away or you will lose your chat history and place in line. What problems are you solving with the product? What benefits have you realized? Customer support is slow at times. Custom Dynamic content is great.

I love the Segmenting and Visual Workflows

What do you like best? The visual workflows allow me to see the flow that the subscriber will go through. This makes it easier to think about a specific case or set of actions and know exactly what will happen next. Imagining this stuff is just too overwhelming, you need to see it. What do you dislike? The pricing tiers are pretty steep between levels. The difference between 2499 and 2500 subscriberes is almost double. That is not ideal for small businesses with smaller lists just ...

Drip is the best eCommerce email marketing platform, handsdown

What do you like best? Drip's 'Shopper API' and deep integration with Shopify, WooCommerce and Magento is exceptional. It allows us to target any conceivable customer segment based on their shopping activity and geography. Their ROI reporting is outstanding. What do you dislike? There is very to dislike. The only area for improvement would be in improving formatting of emails in Outlook but that's largely a Microsoft issue and one that all email marketing tools have to deal with ...

Stop hacking it out -- just use drip

What do you like best? Before using Drip, our teams would always write some internal "follow-up email" script to send out engagement emails to new users. This "worked", but we were always stuck with a simple system that was hard to update and expand. In comes Drip... wow. Drip supports all of the "logic" we already needed for sending emails, plus many many more options. Our follow up email campaigns are so much more flexible, and on top of it all, we now see metrics like open rate and ...

Easy to use, very efficient

What do you like best? The ease with which I can create campaigns and broadcasts. The way everything is set up just makes sense. I love that they've recently added a workflow feature, so creating funnels gets even easier. I've contacted customer service a couple of times and they've always helped me really well - they're quick to reply and I actually feel like I'm talking to a human being instead of a computer. They really try and help you and are quick to come up with solutions. ...

The More You Get

What do you like best? I liked all the amazing features drip has to offer in regards to email marketing and funnels. What do you dislike? I dont like some of the difficulties I have with integration. Also it is a little pricey. Recommendations to others considering the product: If your looking for a great email marketing platform to integrate with your business, Drip is the best option. What problems are you solving with the product? What benefits have you realized? ...

Positive experience with no significant complaints

What do you like best? I like being able to build funnels and campaigns that allow different actions to be taken depending on what the subscriber decides to do. If gives a lot of potential possibilities for making future content and communication more targeted. What do you dislike? I think some of the email capture forms could be more customizable and/or attractive. What problems are you solving with the product? What benefits have you realized? It allows me to target my ...

Small business owner loves drip!

What do you like best? I love the workflow automations and how easy they are to set up. What do you dislike? It's a little bit of a learning curve for anyone who isn't tech-y. What problems are you solving with the product? What benefits have you realized? I am using Drip for a 2-year long membership site with AccessAlly integrations. I no longer have to do anything at all when a new member signs up.