Drift Reviews in April 2025: User Ratings, Pros & Cons

"Drift works for us"

What do you like best about Drift? Can see alert BDR for Acct visiting the site in real time. Can have 100+ different conversations with website visitors. Can connect with folks in multiple languages & route them to the content & people they're seeking quickly. Usage & analytics reports help us to continuously improve. Integrates with 6sensefor segmentation. What do you dislike about Drift? it would be nice to be able to de-activate and re-activate users instead of having to delete and add ...

"Website visitor interaction facilitates inbound leads"

What do you like best about Drift? I like how I can interact with people on the website in real time. You rarely get to interact with a real person and have a real back-and-forth conversation without just chatbot responses. What do you dislike about Drift? I think the bot moves too fast when offering a calendar to book some time on. When I jump online to reply, the bot continues with the process a little quicker than I would like saying that no one is available. What problems is Drift ...

"Insides Sales Representative"

What do you like best about Drift? Drift is amazing. Prospective customers (and current customers) can reach out to our team to see immediate 1:1 human support. Engagement is quick and almost effortless. In addition, you can use Drifts video feature to construct personalized videos to grab the audience's attention. This which sets us aside from competitors who merely use a generic email template to be delivered to someone's email box and get lost in the shuffle with the tremendous amount of ...

"Great for Sales Development Teams"

What do you like best about Drift? The auto book feature is really nice. We have a lot of prospects who come in on our out of office hours or over the weekend, so having a feature where they can just book directly to my calendar is perfect. What do you dislike about Drift? I wouldn't say there is much I dislike about Drift but I would say a feature they may be missing out on would be to have the ability to route to the lead to the right rep based off territory of the prospect. What problems ...

"Big Fan of Drift!"

What do you like best about Drift? Drift makes it easy and streamlined to communicate with website viewers with live chat windows to increase customer engagement. What do you dislike about Drift? It took a little bit of time to understand how to use their notifactions to make sure no messages where being missed. What problems is Drift solving and how is that benefiting you? It is automating our chat functions through inbound leads that come in through our websites. It filters out the right ...

"Easy way to connect with your customers"

What do you like best about Drift? I especially love that I have Drift on my phone! It makes talking with customers so easy and seamless. What do you dislike about Drift? There isn't anything I can think of. Everything is great. What problems is Drift solving and how is that benefiting you? Drift makes it easy to engage with customers. I have personally been able to book many meetings that lead to opportunities for our oraganization.

"Useful, beautiful and noob friendly"

What do you like best about Drift? Easy to set up, works with no-code developers as well. The looks are friendly and customizable. Suitable for any company that is looking for a quick solution instead of building its systems. What do you dislike about Drift? Quite hard to find the pricing plan. It always says to open a chat to discuss pricing. If they can be transparent about pricing, it will be beneficial. Now it seems like they want us to like the product and get used to it, and when we ...

"Great Multi-Product Experience for Customer Engagement"

What do you like best about Drift? Real time notifications about my prospects engaging with our website/marketing material. Being able to gauge engagement so I know where to spend time prospecting. Being able to easily share screen shares + make GIFs to add nice touches to my prospecting. What do you dislike about Drift? Haven't identified anything yet. Really like it so far. Both products have met my needs and helped me with day to day selling. I will notify the team if I see anything I ...

"Accurate engagements"

What do you like best about Drift? I really enjoy using it to reach out to my accounts expeditiously, but it also helps me prioritize which accounts to reach out to based on their engagement in Drift. What do you dislike about Drift? Sometimes the user interface feels disjointed when toggling through the different screens. This is pretty basic and doesn't hinder the ability to efficiently use the platform, but it can be annoying. What problems is Drift solving and how is that benefiting ...

"One of the best Marketing and Sales Chat & Chatbot Platform"

What do you like best about Drift? What I like about Drift is that you are able to create a Playbook, and customize the interaction and questions that your bot will have with a visitor to the site. I also love the fact that you can connect/integrate Drift with your Calendar and visitors can either talk to an urgent if they wish to or book meetings directly through Drift and your Calendar Integration. What do you dislike about Drift? There is nothing I dislike about Drift so far. It does ...