Drift Reviews in April 2025: User Ratings, Pros & Cons

"Drift has been great for our sales team"

What do you like best about Drift? Drift has allowed our scattered sales force to participate in sales conversations at a moments notice. What do you dislike about Drift? only long term issue is when appointments are being sought that it does not appear all of the sales team gets to be a part of that. The appts typically land on me and only me. What problems is Drift solving and how is that benefiting you? when people want to talk to someone now, in theory is always someone

"Easy to navigate, does the work for me of booking meetings"

What do you like best about Drift? Drift shows what companies are on our website, helps book meetings for those who are interested, and so much more. It's so user-friendly as well. What do you dislike about Drift? Nothing so far, sometimes drift video is a little slow to load but that might be my wifi. What problems is Drift solving and how is that benefiting you? Booking meetings with those on the website in real time

"One of the easiest UIs"

What do you like best about Drift? - Extremely intuitive environment and UI - Regular updates and visible changes - Communication of updates What do you dislike about Drift? - Sometimes having even too many choices - Routing options are overwhelming and need a lot of trial and error or assistance from experienced consultant What problems is Drift solving and how is that benefiting you? It's a small, condensed version of our website where we can guide the journey of the dialogue.

"Top Revenue Driver for Booked Meetings and Influencing High Value Conversions"

What do you like best about Drift? Drift provides an endless amount of resources and integrations to ensure our experience is as successful as it can be. We are able to integrate with many of our internal data platforms (Salesforce, 6sense) to know more about our prospects and provide them with the best user experience. This top notch experience helps drive prospects through the funnel and influence high value conversions. We also have a great customer experience team to support our ...

"User of Drift soft-ware"

What do you like best about Drift? Able to join more people It is extremely quick and easy to use external software apart from the well-known softwares for example Intercom Chat What do you dislike about Drift? Drift could have better payment options or packages What problems is Drift solving and how is that benefiting you? It is solving problems of being connected with clients i am not necesarily able to get in contect with physically so Drift breaches that gap.

"Great Solution"

What do you like best about Drift? Being able to chat with customers and have everything integrated with salesforce is amazing. What do you dislike about Drift? Routing can be complicated to get 100% correct What problems is Drift solving and how is that benefiting you? Chat capabilities for customers that would like to do a live chat through our website

"Drift- Transforming Customer Engagement"

What do you like best about Drift? I have been lucky to use Drift for the better part of a year now. Not only are we able to talk to inbound prospects for the company but now we are able to send videos of ourselves on prospective social media pages. This will allow a more authentic experience and hopefully get the prospect more engaged! What do you dislike about Drift? At this time, I can not say much about what I dislike about Drift. I will say that I am anticipating the full capability ...

"Great!"

What do you like best about Drift? As an agent, I am thoroughly impressed with the Drift platform! Since we started using it, our interaction with customers has reached a new level of efficiency and quality. The real-time chat feature is simply fantastic. I can instantly connect with website visitors and address their inquiries in real-time. This not only saves waiting time but also positively impacts the customer experience. The intelligent chatbots have also won me over. They handle ...

"Drift is the best chat tool on the market!"

What do you like best about Drift? User interface is very intuitive. Gives you great insights into the orgs researching and currently on your site. Their support has been great. Implementation was a breeze. Overall great product and company. What do you dislike about Drift? Honestly can't really think of anything. It'd be nice to get more contacts that are on your site instead of just companies, but that's a limitation of any chat tool out there, and not drift specific. What problems is ...

"Great extra meetings"

What do you like best about Drift? What's most helpful about Drift is the extra meetings that are created from inbound opportunities. What do you dislike about Drift? There could sometimes be more information on who the person researching our organization is. What problems is Drift solving and how is that benefiting you? Drift is helping us to qualify more inbound leads. This is helping me to get more meetings that contribute to my quota.