Drift Reviews in February 2025: User Ratings, Pros & Cons

"Great tool, great insights!"

What do you like best about Drift? I like the functionality to see live website viewer traffic, being able to communicate via a chat function directly to them and having an easy app function for both mobile & desktop application. Seamless to use and very powerful. Connectivity with CRM Tools and effectively keeps record with all chats/data. What do you dislike about Drift? I have not found any currently, but my team have been using for quite some time now. What problems is Drift solving and ...

"Great platform and amazing ongoing support"

What do you like best about Drift? Get our prospects talking to a person quicker - improving conversion rates! The platform is intuitive, and there are constantly new releases to help improve performance. The customer support is brilliant!! What do you dislike about Drift? Nothing I have come across yet. The reporting can sometimes be a bit tricky but they are already working on improving those. What problems is Drift solving and how is that benefiting you? Getting prospects talking to a ...

"If you don't have a big budget or team, then Drift is a lifesaver"

What do you like best about Drift? Drift is easy to use and makes an immediate impact. Whether you choose to build a fully automated bot, or one with live reps on the other end, the bot playbooks are simple to setup, connecting to your or your reps' Outlook/Google calendars is a quick process, and you can be running in a few hours. The support team is experienced, helpful and very supportive, and everyone I've worked with from my account team to the C-level folks I've met are passionate, ...

"Inbound SDR"

What do you like best about Drift? Instant communication being able to see my accounts that are active and being able to reach out real time What do you dislike about Drift? I feel like I dont get as many meetings as I was expecting or conversations routed to me What problems is Drift solving and how is that benefiting you? Getting in front of the customer as soon as possible

"DRIFT is AWESOME"

What do you like best about Drift? I love how effiecient it is to schedule a meeting and how easy it is to talk with clients. The implementation is easy. When I have a question customer support is very simple to chat with and my company alows us to have a frequency of use of Drift. There is a strong ease of integration as I use it with my calendar. The number of features is crazy, there are a lot of things to do and accomplish. 10/10 What do you dislike about Drift? Right now, I have only ...

"GREAT experience, highly recommend!"

What do you like best about Drift? love that i can see in real time who's on my website, and what companies have the highest engagement What do you dislike about Drift? haven't found anything yet, i've been using it for about 2 months now What problems is Drift solving and how is that benefiting you? making it easy to see customer engagement which helps me strike while the iron is hot

"Great for sales persons or DemGen"

What do you like best about Drift? it allows prospects to get in touch with correct people, it automates a lot of processes What do you dislike about Drift? it sends a lot of notifications of who is inside the website and that becomes annoying sometimes What problems is Drift solving and how is that benefiting you? allowing customers or prospects to be in touch with the company

"Business Development Representative"

What do you like best about Drift? User-friendly and easy to navigate, I had a hard time setting up some stuff in relation to my account the the Drift support team was extremely helpful and responsive in getting it fixed. Super appreciative! What do you dislike about Drift? I don't dislike anything about it so far. What problems is Drift solving and how is that benefiting you? Where to spend my time and energy when prospecting and if my messaging and outreach have any influence.

"Best Conversational Tool Around"

What do you like best about Drift? Easily chat with prospects or clients as they are live on your website. What do you dislike about Drift? At times, notifications can be faulty. However, when Drift was made aware of this issue - they fixed it quite quickly and its been resolved ever since. What problems is Drift solving and how is that benefiting you? Connecting with prospects frictionlessly

"Incredibly useful to help engage with visitors and attempt to identify them"

What do you like best about Drift? Identifying site visitors Ease of clicking to web site and social media Useful to see traffic after hours What do you dislike about Drift? sometimes what Drift idenitfies as the location of where the visitor is from is suspect What problems is Drift solving and how is that benefiting you? Realtime intel on web traffic