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Drift - Conversational Marketing Software

Drift Reviews in May 2025: User Ratings, Pros & Cons

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4.3

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Drift Reviews & Ratings

4.3

Very Good

Based on 689 ratings & 584 reviews

Rating Distribution

Excellent

(467)

Very Good

(69)

Good

(13)

Poor

(3)

Terible

(32)

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Showing 111-120 out of 584

AA

Anees A

12/02/22

5 out of 5

"Best Web Chat Tool out there!"

What do you like best about Drift? The UI is in intuitive to get your head around if you're not familiar with chat tools. The support team is always on hand to help out with any issues and are easy to work with. What do you dislike about Drift? So far we haven't come across any issues when using Drift. Any queries we've had, the support team has reached out to help us achieve our conversion goals. What problems is Drift solving and how is that benefiting you? Drift has helped us to engage ...

Read more

SD

Sabina D

12/02/22

5 out of 5

"Has helped book many meetings this quarter"

What do you like best about Drift? Super easy to connect to costumers who are actively looking to buy our product. We can connect with them instantly! It has helped me and my team book many meetings throughout the year and get them into a quick evaluation. What do you dislike about Drift? There can sometimes be spam but that's anywhere What problems is Drift solving and how is that benefiting you? Helps connect to potential customers quick and helps with quota!

SD

Sabina D

12/02/22

5 out of 5

"Has helped book many meetings this quarter"

What do you like best about Drift? Super easy to connect to costumers who are actively looking to buy our product. We can connect with them instantly! It has helped me and my team book many meetings throughout the year and get them into a quick evaluation. What do you dislike about Drift? There can sometimes be spam but that's anywhere What problems is Drift solving and how is that benefiting you? Helps connect to potential customers quick and helps with quota!

AA

Anees A

12/02/22

5 out of 5

"Best Web Chat Tool out there!"

What do you like best about Drift? The UI is in intuitive to get your head around if you're not familiar with chat tools. The support team is always on hand to help out with any issues and are easy to work with. What do you dislike about Drift? So far we haven't come across any issues when using Drift. Any queries we've had, the support team has reached out to help us achieve our conversion goals. What problems is Drift solving and how is that benefiting you? Drift has helped us to engage ...

Read more

BP

Bogdan P

12/01/22

5 out of 5

"Cool and productive"

What do you like best about Drift? The one thing I like at Drift is that it has a friendly interface and is easy to use due to the similarities of social media messaging apps that we use day to day. What do you dislike about Drift? At the moment, to be fair, I don't dislike anything. It might have bits where it can be improved such as notification and grouping of chats. What problems is Drift solving and how is that benefiting you? Drift helps us to deal with customers' queries, and which ...

Read more

BP

Bogdan P

12/01/22

5 out of 5

"Cool and productive"

What do you like best about Drift? The one thing I like at Drift is that it has a friendly interface and is easy to use due to the similarities of social media messaging apps that we use day to day. What do you dislike about Drift? At the moment, to be fair, I don't dislike anything. It might have bits where it can be improved such as notification and grouping of chats. What problems is Drift solving and how is that benefiting you? Drift helps us to deal with customers' queries, and which ...

Read more

JM

Jim M

11/30/22

5 out of 5

"Video outreach takes prospecting to the next level"

What do you like best about Drift? The ability to do a quick video introduction followed up with a video on specific pain points and solutions changed the way I prospect for the better! What do you dislike about Drift? I just wish we had backgrounds we could use in the video What problems is Drift solving and how is that benefiting you? Drift is providing a method to stand out from others and increase email open rates

BL

Batiste L

11/30/22

5 out of 5

"Business Development representative"

What do you like best about Drift? Very useful, flexible tool that helps having quick insight on our website and allowing to reach prospects really fast What do you dislike about Drift? Notifications sometimes show up a bit late and it takes a while to synchronize all the calendars What problems is Drift solving and how is that benefiting you? Allows us to really quickly target who is on our website live , alowing us to see through some prospects

BL

Batiste L

11/30/22

5 out of 5

"Business Development representative"

What do you like best about Drift? Very useful, flexible tool that helps having quick insight on our website and allowing to reach prospects really fast What do you dislike about Drift? Notifications sometimes show up a bit late and it takes a while to synchronize all the calendars What problems is Drift solving and how is that benefiting you? Allows us to really quickly target who is on our website live , alowing us to see through some prospects

JM

Jim M

11/30/22

5 out of 5

"Video outreach takes prospecting to the next level"

What do you like best about Drift? The ability to do a quick video introduction followed up with a video on specific pain points and solutions changed the way I prospect for the better! What do you dislike about Drift? I just wish we had backgrounds we could use in the video What problems is Drift solving and how is that benefiting you? Drift is providing a method to stand out from others and increase email open rates