Drift Reviews in April 2025: User Ratings, Pros & Cons

"A robust solution without the complexity to slow you down."

What do you like best about Drift? The team at Drift is hands down one of the best I have worked with. They are incredibly proactive in their approach to making sure you find success with the solution. The tool is the best I have seen in the market, and no one else is close. What do you dislike about Drift? The reporting functionality still leaves a bit to be desired. I would like to see that continue to be enhanced so that it is easy to gain quick insights and provide feedback to ...

"A robust solution without the complexity to slow you down."

What do you like best about Drift? The team at Drift is hands down one of the best I have worked with. They are incredibly proactive in their approach to making sure you find success with the solution. The tool is the best I have seen in the market, and no one else is close. What do you dislike about Drift? The reporting functionality still leaves a bit to be desired. I would like to see that continue to be enhanced so that it is easy to gain quick insights and provide feedback to ...

"Drift: The Category Leader in Conversational Marketing is here to stay"

What do you like best about Drift? I enjoy the wide range of uses and flexibility of the playbooks. My organization has been able to deploy various types of playbooks from initial web visitor engagement playbooks to customer engagement and surveys. What do you dislike about Drift? Some downsides: There's a tremendous amount of onboarding and enablement required with the sales teams (AEs and SDRs) to maintain and improve adoption in order to reap the benefits. What problems is Drift solving ...

"Simplicity at its finest."

What do you like best about Drift? What is most helpful about drift is that it is simple and easy to use. It did not take me long to figure out how it works and how it can help me more with my day-to-day tasks. It has helped me so much with my job responsibility, which is booking meetings at the end of the day. I can contact people interested in learning more, and it connects people who would have no idea they were interested without using drift. Drift has proven helpful repeatedly, and I ...

"Drift: The Category Leader in Conversational Marketing is here to stay"

What do you like best about Drift? I enjoy the wide range of uses and flexibility of the playbooks. My organization has been able to deploy various types of playbooks from initial web visitor engagement playbooks to customer engagement and surveys. What do you dislike about Drift? Some downsides: There's a tremendous amount of onboarding and enablement required with the sales teams (AEs and SDRs) to maintain and improve adoption in order to reap the benefits. What problems is Drift solving ...

"Simplicity at its finest."

What do you like best about Drift? What is most helpful about drift is that it is simple and easy to use. It did not take me long to figure out how it works and how it can help me more with my day-to-day tasks. It has helped me so much with my job responsibility, which is booking meetings at the end of the day. I can contact people interested in learning more, and it connects people who would have no idea they were interested without using drift. Drift has proven helpful repeatedly, and I ...

"Real time insight into prospects who are hitting our site"

What do you like best about Drift? Drift provides a real-time indicator of how our outbound prospecting is turning into people hitting our site, and creates visibility & actions around how to move forward and engage. What do you dislike about Drift? Drift is a first line of defense, so in some cases I see people who hit the Drift chat bot who are bots themselves. This can distract me from my normal workflows, however some of this is to be expected. What problems is Drift solving and how is ...

"Real time insight into prospects who are hitting our site"

What do you like best about Drift? Drift provides a real-time indicator of how our outbound prospecting is turning into people hitting our site, and creates visibility & actions around how to move forward and engage. What do you dislike about Drift? Drift is a first line of defense, so in some cases I see people who hit the Drift chat bot who are bots themselves. This can distract me from my normal workflows, however some of this is to be expected. What problems is Drift solving and how is ...

"Drift has been fantastic!"

What do you like best about Drift? Drift has been a fantastic way for my team and I to meet our sales goals, and connect easier with leads! What do you dislike about Drift? I dislike how quick it goes on to the next sales representative. What problems is Drift solving and how is that benefiting you? Drift is helping us solve our problem of not having easy communication with leads who need support. Drift allows us to connect easier with the leads.

"Drift has been fantastic!"

What do you like best about Drift? Drift has been a fantastic way for my team and I to meet our sales goals, and connect easier with leads! What do you dislike about Drift? I dislike how quick it goes on to the next sales representative. What problems is Drift solving and how is that benefiting you? Drift is helping us solve our problem of not having easy communication with leads who need support. Drift allows us to connect easier with the leads.