Drift Reviews in April 2025: User Ratings, Pros & Cons

"Great user experience"

What do you like best about Drift? Multiple platforms. The Application allows me to respond to leads atbrhe drop of a dime. The integration in gmail is seamless as well, just an overall great app.🔥🔥🔥🔥 What do you dislike about Drift? It did take a minute for me to understand the ins and outs and settings. It is nit good for a novice user or someone new to technology. You can really lean into the CS team for suport though. What problems is Drift solving and how is that benefiting ...

"A great new tool for outreach."

What do you like best about Drift? I really enjoy the daily drift activity emails. These emails provide insights on account activities and specifics around what content these accounts are engaing with. What do you dislike about Drift? I would like to have more options on how to filter what accounts I recieve updates on. What problems is Drift solving and how is that benefiting you? Drift provides me a deep dive into what my accounts are viewing, with that content I am able to prioritize ...

"Drift - The Easy Way to Connect to Prospects"

What do you like best about Drift? I have loved Drift as it has made it simple to connect to prospects who want to know more about our product. Booking meetings has become significantly easier with the help of Drift. What do you dislike about Drift? I dislike that the Drift notifications are random as it makes it difficult to focus on tasks otherwise. I also dislike how quickly I need to respond before the conversation becomes inactive. What problems is Drift solving and how is that ...

"Drift's excellent platform, onboarding and customer service = Increase in Pipeline and Revenue!"

What do you like best about Drift? Outside of the chatbot capabilities, ease of use and analytics - I love the "Prospector" tool and Fastlane. See highly engaged accounts and increase speed to lead. What do you dislike about Drift? I love the Drift video component of the platform - (on us not Drift). We're having challenges with adoption and consistent usage among my Inside Sales team in prospecting efforts. What problems is Drift solving and how is that benefiting you? Visibility to top ...

"Drift is an amazing tool."

What do you like best about Drift? What I like best about drift is that you need a company's email domain to enter that chatbot. What do you dislike about Drift? There is nothing I dislike about Drift. It's literally a perfect tool. What problems is Drift solving and how is that benefiting you? It's solving the wait time for prospects that come onto our chatbot. It's benefiting the sales team because we're able to meet qualified meetings through it.

"SO much better than Intercom"

What do you like best about Drift? It's easy to use, and in real time. I like that is sends a review email. What do you dislike about Drift? I don't really have an answer for this. I guess be notified immediately if our accounts are on instead of checking periodically or after. What problems is Drift solving and how is that benefiting you? Allows us to chat with prospects we have been trying to chat with when they get on our website

"Fastlane significantly increased our inbound sourced sales opportunities"

What do you like best about Drift? Drift is great at conversational marketing. For us (a B2B Saas cybersecurity company) we found that the Fastlane calendar integration drove a significant increase in meetings and opportunities sourced through our website.The Fastlane feature means our investment with Drift has seen a tremendous ROI. What do you dislike about Drift? We have struggled to find the value from our reps engaging with customers directly in a live chat. Part of it may be our ...

"Drift is excellent for surfacing the potential customers visiting your site!"

What do you like best about Drift? You can see exactly when and where people are visiting your site. I like the UI. It's easy to use. What do you dislike about Drift? It is sometimes difficult to see the alerts for people chatting live on the site. What problems is Drift solving and how is that benefiting you? Being able to know the best customers to reach out to and their location.

"Your shortcut to pipeline generation"

What do you like best about Drift? Simple to implement and flexible for a number of use cases. You can start slow and then scale up as you build out new motions in your playbook. Your SDR team will love it. What do you dislike about Drift? It creates value that scales over time. As such, it's not cheap. You have to decide if the investment is something you can prove with an ROI model. What problems is Drift solving and how is that benefiting you? Connecting in marketing prospects with our ...

"Drift for SDRs"

What do you like best about Drift? I love how easy it is for prospects to book meetings directly with team members What do you dislike about Drift? I don't like how the app sometimes gives too many notifications and when the notifications are turned off, then it is hard to see who has messaged and booked What problems is Drift solving and how is that benefiting you? Drift is solving automation of meetings booked and filling in for conversations with prospects