Drift Reviews in January 2025: User Ratings, Pros & Cons

"Drift never disappoints!"

What do you like best about Drift? By far the best part of our Drift experience has been working with Jaclyn. She is extremely knowledgeable, always willing to help and so innovative. What do you dislike about Drift? All the pop-up bots when I am creating playbooks. What problems is Drift solving and how is that benefiting you? Drift allows our prospects and customers to get questions answered in real-time and makes it that much easier for them to buy from us. Additionally, Drift helps ...

"Happy to be working with Drift!"

What do you like best about Drift? Drift provides us access to an immediate response to someone who chooses to chat about what they see on our website. It allows us to immediately connect and start building relationships with people interested in the solutions we offer. It is convenient and effective to communicate through chat and efficiently bring in appropriate team members. What do you dislike about Drift? Absolutely nothing to dislike about Drift. What problems is Drift solving and how ...

"Gives me fantastic insights"

What do you like best about Drift? I like the insights it gives me into information and interactions I would normally have no visibility to. I get a morning digest that lets me take a quick look at anything new and lets me plan out my outreach What do you dislike about Drift? I find it to be a very good tool. I think it's simple. I really can't think of too much I would dislike What problems is Drift solving and how is that benefiting you? I see if my accounts or engages and can give me an ...

"User friendly and detailed info available"

What do you like best about Drift? Browsing history of prospects can be digged out. What do you dislike about Drift? absence of country flied, time in the dashboard What problems is Drift solving and how is that benefiting you? able to find out the intent of prospects visiting website etc.

"I love Drift"

What do you like best about Drift? It is so easy to communicate with both current and prospective clients. What do you dislike about Drift? I do not like how sometimes the client leaves our webpage or goes offline and it takes a second for the app to catch up and realize it. It will tell me client is typing for like 4 minutes. What problems is Drift solving and how is that benefiting you? Based on the qualifying questions, a client is connected to the right sales rep/person to speak with. ...

"Drift is the best app for connecting with customers and prospects in real time!"

What do you like best about Drift? What I love is that is very simple and easy-to-use interface that allows me to customize the chat widget, create playbooks, and manage conversations. I can also integrate Drift.com with other tools I use, such as email, CRM, and analytics. What do you dislike about Drift? I've noticed a delay when I have to cancel a meeting but the app sometimes sends reminders for a call that no longer exists. What problems is Drift solving and how is that benefiting ...

"The Best Way to Engage Right Now"

What do you like best about Drift? For our team, Drift allows a seamless communication method for direct engagement with site users. Since moving to Drift our prospect engagement has improved. The ability to connect with specific people or book meetings in chat is huge. The team uses it daily. Implementation was easy and straightforward. Our Customer Support team does a great job with regular updates and best practices. Lastly, combining Drift with 6Sense and other tools like MutinyHQ, we ...

"More visibility into hot leads than I would have ever imagined!"

What do you like best about Drift? I thought it was simply a chat box where I could interact with prospects who visit our website. However, it is much more than that! Drift syncs with your account book so that when leads specifically in your territory engage with anything on your website, you are notified in real-time! Not only are you notified, but you can also tell what material they engaged with and where they are located worldwide. From a rep who is 100% outbound, this tool provides ...

"Great tool to communicate with prospects"

What do you like best about Drift? allows me to see whos looking into my company from my accounts What do you dislike about Drift? some time bots can set meetings though it What problems is Drift solving and how is that benefiting you? Helps us get quick meetings set up for more business.

"Changing the Sales experience"

What do you like best about Drift? Drift makes prospecting so much easier. I am no longer blindly working and looking for people who may be intersted in our service. I can now target those directly with interest who have visited our page. What do you dislike about Drift? I do not have any dislikes about Drift so far. What problems is Drift solving and how is that benefiting you? I am able to target companies who have visited our page and have high buyers intent.