Drift

Essential system integrations

PROS & CONS What are the best aspects of this product? Must-have functions such as the chatbot's ability to integrate with essential systems like Pardot and Salesforce is very useful. What aspects are problematic or could work better? It would be great if we can have more templates when creating pages using Drift's playbook. What specific problems in your company were solved by this product? Being able to convert visits into prospects is my team's favorite -- a lot of our conversions ...

User-friendly and wide-ranging functions, with a very patient support team

PROS & CONS What are the best aspects of this product? Drift features essentials including automated chat and routing. Setting these up is so easy too. What aspects are problematic or could work better? Improved integration to advanced functionalities in systems like Salesforce can be useful. What specific problems in your company were solved by this product? We are able to use Drift in various parts of the business, from answering questions, initiating conversations with prospects, ...

For lean teams with a limited budget, Drift is the one for you

PROS & CONS What are the best aspects of this product? It's very user-friendly with easy-setup playbooks. Drift also features options for either a chatbot, or live agents answering basic questions, and can even be connected to the team's calendars for one-on-one meetings with clients. What aspects are problematic or could work better? I have no doubt the reporting and analytics function will further improve in future updates What specific problems in your company were solved by this ...

User-friendly tool for conversational marketing

PROS & CONS What are the best aspects of this product? Drift is very easy to use even for a newbie like me, from building playbooks for our company's website to their hypergrowth conference and data collecting function for all things conversational marketing. So much so that I was quickly able to link it to our pages on Linkedin, HubSpot, and Salesforce. Whenever I have questions or issues, the support team responds promptly via a built-in chat app on the page. I was also able to get the ...

User-friendly interface

PROS & CONS What are the best aspects of this product? Drift is perfect for my business, with its user-friendly interface a perfect fit for my website. What aspects are problematic or could work better? None so far What specific problems in your company were solved by this product? It enables me to get instant feedback from my customers Are you a current user of this product? No

Customizable and easy-to-use program

PROS & CONS What are the best aspects of this product? The program seems to know what I need. I was able to tweak each chatbot for campaign updates without any trouble, and I easily integrated Drift into both our e-commerce and customer service platforms. What aspects are problematic or could work better? We wish we can change the visual look of other bots that need the same treatment. What specific problems in your company were solved by this product? We've been able to solve issues ...

Perfect Tool for Automating Sales and Customer Service

What do you like best? Drift was extremely customizable, and even allowed for us to create a human-like not using conversational marketing in response to a lead's questions. What do you dislike? A bit cumbersome to set up. Has limited seats for sales teams. Recommendations to others considering the product: If you have a small sales or customer service team or if you need after hours and weekend support, Drift is the perfect Tool for your business. What problems are you ...

E-Commerce made Easy

What do you like best? Drift is a great tool made especially for the people who in online business/e-commerce business. Drift is great for the people who are responsible for tracking the leads in the business or the people who have to keep an eye on the number of the sales they are making with respect to the days or months. In short, it is made for analysts. It is very easy to use and simple to understand. The user interface is so easy and simple to understand that anyone with a minimum ...

Highly recomended

Very good. Easy setup plus very nice responsive design. Much better than many competitors

Drift is a great!

Drift is a great conversational marketing tool. Makes it easier for your prospects and customers to connect with someone to get their questions answered right away. Love the ability to personalize your message for targeted accounts and pages they are visiting. One of the best customer support teams I've experienced as well!