Drchrono Reviews in April 2025: User Ratings, Pros & Cons

"You are on your own your own w this software- no support!"

What do you like best about DrChrono by EverHealth.? Cloud based Dictation

DO NOT CHOSE!

PROS: Positives- it has concise notes, that you can alter to your practice, easy navigation. CONS: Negatives- horrible customer service, expect response to your "support ticket" form days to month after. No way to contact anyone by phone. Constant , unannounced change of your account manager and other support people, assigned to your account. I had an "accidental" merge of over 2000 patient to my account from a different practice and it took me close to 1 week, to get someone's attention ...

I have used Dr Chrono for one year

I have used Dr Chrono for one year. Positives- it has concise notes, that you can alter to your practice, easy navigation. Negatives- horrible customer service, expect response to your "support ticket" form days to month after. No way to contact anyone by phone. Constant , unannounced change of your account manager and other support people, assigned to your account. I had an "accidental" merge of over 2000 patient to my account from a different practice and it took me close to 1 week, to ...

Scammed

In early 2019 we were scammed into paying for a year of DrChrono for a little over $2,000. We were left in the cold during implementation and the manager stopped returning our calls. We finally had enough and asked for a refund as it wasn't going to work for us. We were declined our refund and they deactivated our access after we told them we weren't going to use an EHR that wasn't fully up and running for us (nor met our needs). I've since heard this same story for many practices in my ...

Promises much, delivers little.

UPDATE: management did mention that they saw this review and gave me a credit on my statement. They have not, however, solved help tickets that have been open for 6+ weeks. So my assessment of them stands. Buyer beware. Actually, don’t beware. Choose a different vendor. We’ve been with dr chrono for almost 5 years. The first year was really good. And then things went steadily downhill, and the service is now abysmal. They do a decent job at initial onboarding, when you first sign the ...

We only started using their system and…

We only started using their system and they have removed patient data, demographics,clinical notes,billing and appointments. The customer service has been non existent. Reading these reviews is making me think that I am going to look to get out before I get in any deeper. Seems to be a good program. The foundation is there but the customer service is just not there. Empty promises. Only work during the week. Ridiculous too hard to reach. They mess up the accounts with no plan to correct. ...

DrChrono has some room for growth...

DrChrono has some room for growth in certain areas, but over all this software is saving me a tremendous amount of time.

Great program

Great program. Besides it being down sometimes the system has worked great for me. Simple easy to use.

An excellent EHR

I have been using DrChrono for about 2 years. It has everything one needs for their EHR. It is super flexible and can fit many categories of physician. I gave it 5 stars b/c it really can do everything and help a practice run more efficiently. I think the only downside this has is that there are so many options, you need to put the time in at the beginning to tailor it to your needs.

Best option with a very reasonable price

I am a physical therapist and I love how customizable the documentation platform is. DrChrono also has great scheduling and a patient portal platform that allows for easy scheduling by the provider and the patient. My only "complaint" is that I do not need to use much of the powerful capabilities that DrChrono has to offer and therefore it has some very minor "clutter/extra options" that I am unable to remove and just have to scroll past or see on my screen. These do not in any way impair ...