Streamline your practice with Drchrono's all-in-one solution.
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Drchrono offers custom pricing plan
After analyzing recent reviews, it's evident that DrChrono has faced challenges in maintaining user satisfaction, particularly with issues in customer service, system glitches, and outdated features. Users have expressed frustration over billing inaccuracies, poor communication, and software malfunctions that have led to financial losses and operational ...Read more
Easy access for providers to their clients, especially with the video chat feature.
Automates routine tasks, enhancing productivity.
Can be accessed anywhere as it is cloud-based.
Customizable to fit varying practice needs.
Poor customer service with delayed responses and lack of support.
Inconsistent software performance, with occasional downtime and system crashes.
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Showing 51-60 out of 147
DB
Daniel Briggs
07/06/21
I have used drchrono for a long time…
I have used drchrono for a long time now and I love the product and support.
HK
Hamid Kantara
05/23/21
Crappy
PROS: it is 100% cloud based, or at least supposed to be! CONS: Functions that are on desktop are not available on ipad or iphone, the most important of which is onboarding a new patient. You have to go back to desktop to operate it. For close to six months, we have had error savings with CPT codes; every time we load up CPT codes and diagnosis pointers for a SOAP note, we get ERROR Savings and we have to start all over. they have logged in live, recorded it happening, it was duplicable on ...
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BT
Big Traveler
04/21/21
150k lost just last year
Like everyone else, we have had just a terrible time with the billing aspect of this company. We lost 150k in one year because dr chrono’s billing team (which is outsourced to another country) didn’t do even a small portion that they are contracted to do. Didn’t follow up on denials, had the audacity to send claims back to the practice with issues like “there’s a place of service error” or asking the practice for coding clarification that the billing team is responsible for. This is not ...
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AG
Amanda Gardner
04/07/21
Remittance report issues with no resolution time frame
We are a small practice and we are having issues with our remittance reports not being transmitted to Dr Chrono, this is a known issue for Chrono. We asked what the resolution time frame is I am told that the developers are working as quickly as possible to get this resolved. This interferes with our daily functions and this should be able to be fixed and/or a time frame should be able to be given. I understand that issues happen but a time frame should be given and upheld. Is this a issue ...
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T
Tina
04/05/21
I would give service 0 stars if possible
I would give 0 stars if possible for the service department. I have had an issue for 2 months now with my prescriptions showing up on another practice's reports. I work in pain management in one clinic, and with MAT in another, both clinics use Dr. Chrono. I have different user names and passwords for the 2 clinics. The opioids are showing up under my log in on the MAT reports, and not on the pain management log in. This started right after I had to switch verification apps for EPCS. I send ...
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KT
Karen T
03/09/21
"DO NOT RECOMMEND DrCHRONO"
What do you like best about DrChrono by EverHealth.? Template customization. Pictures in chart What do you dislike about DrChrono by EverHealth.?
KT
Karen Takashima
03/01/21
ABSOLUTELY HORRIBLE. this plus last post
See my last post. I am still not registered with Medicare for the same reason as the past 3 times. I have now not billed Medicare for services in over 6 months. I have also lost the ability to bill Medical Mutual due to their lack of technical support. I just submitted a 3rd ticket. The 2nd asked for immediate follow-up because the time to submit had passed on several and due to pass on more. Of course NO RESPONSE. I am now looking at other programs. ABSOLUTELY DO NOT USE DR CHRONO!!!!!!!
D
Dangit
02/01/21
A horrendous company
Before I start, look at the HUGE number of 1 star reviews. Scroll down. Notice that all the 5 star reviews are on a SINGLE day (Oct 5). Then past that one day, all 1 star reviews continue. I think they are creating fake reviews! A horrendous, goat [curse word] of a company. Implementation team has *no* clue what they are doing. 6 months later, we have progressed little. I've had to train the implementation team on aspects of their job. No, really. They have tens of thousands of dollars of ...
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GM
Greg Miller
01/24/21
Horrible results with customer support
I have recently changed to this EHR based on sales hype. None of which has been true. They say they can not even time stamp a note with more than one time stamp, they tell me this in a chat that has each response time stamped, but they say they can not put that in a clinical note. THis is substandard servcie and substandard product. Regret this move
LW
Lee Wittenberg
01/21/21
DO NOT SIGN A CONTRACT WITH THIS CORRUPT COMPANY!
This program has many glitches. I have used it for 5 years and basically have just written templates to rectify the many issues with information propagating into the notes, and by avoiding their convoluted pre-programmed text. But the biggest issue is their fees and unreasonable nature in which they conduct their business. I fired an associate, and they intend to charge me for his use of the program until June 2021, even though I fired him in October. AND they have an AUTO RENEWAL of their ...
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