Drchrono Reviews in February 2025: User Ratings, Pros & Cons

AVOID THIS EMR AT ALL COST!!!!!!

My entire experience has been a NIGHTMARE! Firstly, I was never fully trained from day one, it has never been fully implemented. I have limped along for way too long before giving up and firing them! Secondly, I'm having the same issues as everyone else, reach out for an issue, get the first response saying they will fix it, then ZERO follow up. Thirdly, I am in the termination process and they keep restricting my ability to send/correct claims for my final wrap up. By dragging their feet ...

AVOID THIS EMR AT ALL COST!!!!!!

My entire experience has been a NIGHTMARE! Firstly, I was never fully trained from day one, it has never been fully implemented. I have limped along for way too long before giving up and firing them! Secondly, I'm having the same issues as everyone else, reach out for an issue, get the first response saying they will fix it, then ZERO follow up. Thirdly, I am in the termination process and they keep restricting my ability to send/correct claims for my final wrap up. By dragging their feet ...

I am never ne to write a bad review but…

I am never ne to write a bad review but I am desperate for someone to call me back. I have been calling for the last month with a billing issue, I am having an issue with one insurance company. I am now getting timely filing on several claims because no one from Dr. Chrono has reached out to try to resolve it. I call and sometimes get someone that answers and they say it is going to a manager and I will get a call back that day, I never do . They say there is only one person that can fix ...

DrChrono USE to be very solid

DrChrono use to be very solid, however, last few years has been a consistent decline in quality with software and support. Support often can’t see or understand their own problems. Excuses Excuses. They said “Switching to Amazon web services will fix our downtime “ not true same problems I would argue it has been worse. Bugs Glitches bugs and glitches have no idea what happened to this company. I have another softwares that I use in my practice and when they were down for a fraction of the ...

DrChrono USE to be very solid

DrChrono use to be very solid, however, last few years has been a consistent decline in quality with software and support. Support often can’t see or understand their own problems. Excuses Excuses. They said “Switching to Amazon web services will fix our downtime “ not true same problems I would argue it has been worse. Bugs Glitches bugs and glitches have no idea what happened to this company. I have another softwares that I use in my practice and when they were down for a fraction of the ...

If I can save just 1 clinic from this nightmare company!

I had purchased a retiring Docs clinic who was using DrChrono. Part of the agreement when purchasing the clinic was that I had to finish his contract that had approximately 6 months left on it. I called DrChrono and explained that I dont us their software and would just like to finish paying out the ritiring docs contract. They would not allow me access to the patient files in order to upload them to my EHR unless I signed an assignment agreement with them which I reluctantly signed. The ...

If I can save just 1 clinic from this nightmare company!

I had purchased a retiring Docs clinic who was using DrChrono. Part of the agreement when purchasing the clinic was that I had to finish his contract that had approximately 6 months left on it. I called DrChrono and explained that I dont us their software and would just like to finish paying out the ritiring docs contract. They would not allow me access to the patient files in order to upload them to my EHR unless I signed an assignment agreement with them which I reluctantly signed. The ...

Great program when it works

Great program when it works. A lot of customization you can do to fit any practice. However, System slowdowns and or system going offline is a common occurrence. As good as the system is, it is utterly useless when it doesn't work especially during a busy work day. I dont understand why or how the system goes out but the response is always a generic response about their techs looking into it. System can be down anywhere from an hour to the whole day. For the amount a provider has to pay, ...

Poor Performance, Horrible Customer Service

Truly horrible. Multiple times every month there seems to be a major outage where you are unable to view the schedule, pull up notes, call in prescriptions, etc. Makes treatment on those days impossible and then when it comes back online hours later, I have to stay late at the office to catch back up and finish my charts. It is frustrating to say the least. No excuse why it should be down so often.

Poor Performance, Horrible Customer Service

Truly horrible. Multiple times every month there seems to be a major outage where you are unable to view the schedule, pull up notes, call in prescriptions, etc. Makes treatment on those days impossible and then when it comes back online hours later, I have to stay late at the office to catch back up and finish my charts. It is frustrating to say the least. No excuse why it should be down so often.