dotdigital Reviews in April 2025: User Ratings, Pros & Cons

Amazing support

Their account management and customer service is amazing, if you've got a problem, they will help you solve it as quickly as possible. Our account manager, Chantelle, is incredible- always there if you have a problem and filled with great ideas to help us with the business. I couldn't recommend them more!

Great support as always

Great support as always! We've been using Dotdigital for years and it's been fantastic. Their customer service and account management has been so helpful as well. Our latest experience was when I set up a call to learn more about the AI functionality on Dotdigital and our account manager Tom provided very clear answers which allowed us to develop a plan going forward. He also had a very simple solution to another piece of work which was extremely helpful!

A true partnership

I've been consistently impressed by the exceptional service and unwavering commitment to our success from dotdigital. Our Customer Success Director, Tom, has played a pivotal role in our journey, providing invaluable expertise and patience at every turn. Tom epitomises the ethos of dotdigital, showcasing their dedication to delivering excellent service and fostering strong client relationships. The collective experience and knowledge dotdigital brings to the table are indispensable for any ...

Tom is a legend

Good platform, and our account manager (Tom Vernon) is super helpful, and always on hand to help

Would recommend

So far my experience with Dotdigital has been fantastic! Their CRM system is intuitive and easy to use, and our account manager Gemma is super insightful and responsive.

Working with Tom Vernon

Working with Tom Vernon, Dotdigital's Customer Success Director, I cannot speak highly enough of his professionalism, expertise, and dedication to customer satisfaction. Tom's support was exemplary. He demonstrated an in-depth understanding of the platform's functionalities and was able to provide clear, concise guidance tailored to my specific needs. What truly sets Tom apart is his unwavering commitment to going above and beyond for his clients. He not only addressed my immediate ...

Very responsive on emails which made…

Very responsive on emails which made the process simple and efficient. Would recommend Dotdigital and their support team.

Exceptional Support and Powerful Features

As a dedicated user of Dotdigital marketing automation platform, I'm impressed by its exceptional support and robust features. The platform's prompt assistance and extensive capabilities have greatly enhanced my marketing efforts.

Dot Digital User Experience

We've been using Dot Digital as our Email Marketing System for 2 years now and continue to find the platform intuitive to use with plenty of opportunity to grow, develop and refine our approach to email marketing and automation. What makes Dot stand out against competitors for us is the customer service. The online chat functionality is easy to navigate and always manages to resolve any technical issues I have. From a strategic perspective, our account manager Tom Vernon continues to ...

Dotdigital delivers on it's promises

Dotdigital product delivers on it's promises with easy to use segmentation, automated programs, and drag and drop templates. Really helped us to achieve our online sales targets especially during our busier periods.