dotdigital Reviews in April 2025: User Ratings, Pros & Cons

Tom at DotDigital is great

Tom at DotDigital is great, always available to us when we have questions and challenges, and is genuinely interested in what we are doing as a business.

We recieve great support from the team…

We recieve great support from the team at Dotdigital, especially Pandora who answers all our questions and is very keen on helping.

Easy to use and great customer support

The Dotdigital platform is really easy to use and has loads of helpful tools and integrations. Their account management and customer support teams are always super helpful and very quick to respond to any queries. Would definitely recommend!

Very user-friendly, good customer support team

Our company has used Dotdigital’s marketing platform for some time now, it has a comprehensive set of features and easy to use interface. A great feature is its seamless integration with our e-commerce platform, allowing us to effortlessly sync customer data and behaviour for targeted campaigns. The drag-and-drop email builder is also very user-friendly and easy to get to grips with. Furthermore, the reporting and analytics tools provided offer a really good insight into campaign ...

Knowledgeable, passionate, and supportive

The DotDigtal team are knowledgeable, passionate, and supportive in all they do. From discovery, onboarding and account strategy, they add value to how we use the platform and ensure we maximise the opportunities through our activity. Both online support and our account management teams are responsive and a pleasure to work with - thank you team DD!

Fantastic Support

Fantastic. Dotdigital has an excellent company ethos, it's admirable how they treat their clients and their employees, they are a pleasure to work with. The team are skilful and knowledgeable. Chantelle our account manager always goes the extra mile to support us as a client. The platform itself is very powerful, even if we sometimes as a business don't fully manage to maximise its potential, the team at Dotdigital are always keen to help us push our email marketing forward.

Great Support

We've been using DotDigital for two years now, and it has been the best platform we've used for growing, developing, and fine-tuning our email marketing and automation strategies. What sets DotDigital apart from its competitors is its exceptional customer service. The online chat feature is user-friendly and consistently resolves any technical issues I encounter.

Great Customer Service

Great Customer Service, fast replies and iminent help. We enjoy working with Dot Digital, the tool helps us in reaching our target audience.

Easy to use platform with great support

Easy to use platform with great features include the easy editor and web insights. Support team and account management are second to none.

Great support as always

Great support as always! We've been using Dotdigital for years and it's been fantastic. Their customer service and account management has been so helpful as well. Our latest experience was when I set up a call to learn more about the AI functionality on Dotdigital and our account manager Tom provided very clear answers which allowed us to develop a plan going forward. He also had a very simple solution to another piece of work which was extremely helpful!