dotdigital Reviews in March 2025: User Ratings, Pros & Cons

Only have positive things to say

I have been working with Dotdigital for almost 2 years now and only have positive things to say about the platform and the relationship I have with our two account managers. The platform itself is very user-friendly, allowing for an easy email build process, scheduling, and reporting. I work very closely with our account managers to develop and execute new trigger campaigns and have used the implementation team to build out two very successful automations, abandon cart and replenishment. ...

Exactly what you need

For the volume of emails we send to our database on a monthly basis, DotDigital is reasonably priced. The software is extremely user friendly whether that's navigating round the system, managing lists, creating visual reports, or building campaigns. The personal customer support is also excellent - we have had a good experience with our Account Manager Pandora.

Jay is a fantastic account manager

Jay is a fantastic account manager, always very responsive and extremely helpful for any asks that we have.

Great service Jay!

Working with Jay is such a dream, always so attentive (even with all my daft questions). I was new in role and new to Dotdigital and the support and guidance I received was superb!

Great high quality email marketing platform

I have used Dot Digital in previous role and brought them onboard when i started this role. I find their email platform and services extremely easy to use and even if you dont have an coding experience. a huge range of other features have helped our business deliver more through our email marketing channel and has been a great asset to the business.

Oliver has exceeded my expectations

I have been using Dotdigital for 2 years, and I am thoroughly impressed with their exceptional customer service and the seamless functionality of their platform. The support team is always responsive, friendly, and genuinely eager to help with any inquiries or issues. Their guidance has made navigating the platform easy and efficient. Dotdigital's platform is user-friendly and packed with features that significantly enhance our email marketing campaigns. The automation tools are robust and ...

Great collaboration

Great collaboration. Our Account Manager is very respondent and solution oriented.

An excellent solution for integrated…

An excellent solution for integrated marketing comms and lead nurturing for HE recruitment. Workflow and functionality well designed, with excellent tech support and platform/feature development.

Working with the team at DotDigital has…

Working with the team at DotDigital has been a breeze. We've been really impressed with the support received from our account manager, Sean, who has been extremely helpful, and super quick to answer any queries.

Jay Jones

Jay is a fabulous account manager. He's always great at sharing any new updates on the platform and really clear in explaining the changes. He is always on hand to help with any requests and will happily chase if we are waiting on anything. He is also very supportive on making sure we are getting the most out of the platform. In our catch ups he's always helpful in letting us know in advance if we are reaching any limits with our account - couldn't recommend any more.