dotdigital

Dotdigital a real asset

Dotdigital has been a real asset to the campaigns my company executes, it's enabled us to be able to reach our audiences in a more professional manner. The support level is excellent from live chat to Anthony, our account manager who has been very helpful.

Excellent service

My experience with dotdigital has been excellent.My account manager, Sandy, is always ready to help whenever we have queries and explains everything in detail. She also gives good advice on how to improve things, which is really appreciated.The platform itself is great and relatively easy to use. The help videos are useful if you don't understand something but there is also a customer support chat which helps if you're not sure what the problem is. The other features work in collaboration ...

We have been using DotDigital for…

We have been using DotDigital for years! the service is great, staff are always helpful & quick to respond. The system is intuitive and easy to use to build great eye catching campaigns.

Easy to use with great support

Dot Digital is a platform that is easy to use and allows us to execute our marketing campaigns quickly and effectively. Our account manager Jonathan is a great account manager who, alongside the support team, is quick to respond to any queries/issues that arise.

Excellent platform and support!

We have regular calls with our AM, Josh, and he is always keen to support our goals and help us better our campaigns. If there is a particular feature we require he is the driver for us internally at dotdigital to get this for us and goes the extra mile to ensure we do. The dotdigital platform is intuitive, and flexible, allowing us to create highly personalised and dynamic campaigns and automation for our customer base.

Dot Digital review

Dot Digital is a really great platform. As someone who was brand new to the platform in 2020 I found it very easy to use. The team are Dot Digital are very helpful and always happy to reply to questions. Would recommend.

Jonathan is a brilliant account manager…

Jonathan is a brilliant account manager – always a pleasure to deal with and very knowledgeable. He understands our business needs and is happy to recommend the right products, and is great at looping in the right people from Dotdigital to deal with niche queries.The support team are also superb – quick to respond, always very helpful and happy to resolve problems no matter the size. Thanks!

Great service

Always excellent support - very patience support staff wish every business was so good

I have been using dotdigital a few…

I have been using dotdigital a few years and have always supported and understood. I have regular one to one catch ups with Josh, who understands our brand and specific business needs and is on hand to help with queries and offer advice and demos on new platform features and best practicesThe platform itself offers a very simple to use, but effective solution with clear insights and reporting. It makes building CRM journeys simple, and collecting results pain-free

Customer focused

Our company has recently gone through significant change. The Dotdigital team have been very responsive to our changed needs, in terms of our new requirements, our financial circumstances as well as our future needs. Very grateful for their support