dotdigital Reviews in April 2025: User Ratings, Pros & Cons

Thank you Eunice!

I would like to commend Eunice for her outstanding service, which significantly enhanced our experience with Dotdigital! Her commitment to delivering fast and accurate support truly stood out during our journey with the company. Eunice's responsiveness was really remarkable. She always addressed our inquiries promptly and ensured that all our concerns were resolved efficiently and accurately. Her ability to provide insightful guidance and offer tailored solutions to our specific ...

5 star CRM platform with expert support

I have had the pleasure of working with various departments at DotDigital in the last 18 months. The onboarding process was a great experience. The training team and deliverability team were very approachable and were happy to give us their time, knowledge and experience to get the best out of the platform. I immediately felt at ease considering this was the first CRM integration I had worked on. I'm very grateful we had access to the DotDigital solutions team, who were very patient with ...

"Dotdigital"

What do you like best about Dotdigital? Dotdigital's marketing platform is so easy to use whilst being an incredibly powerful tool. We recently worked with the implementation and creative teams on a new custom preference centre. The team listened to what we needed and developed a solution for us that both looks great, has custom functionality and is delivering excellent results already. I have personally worked with Dotdigital for over 10 years and would recommend them to anyone.

Chris - DotDigital

Working with Chris has been super amazing. His expertise is outstanding and incredibly insightful. The Dotdigital platform is intuitive and super user-friendly. Plus, their team's support is top-notch—responsive and always there when we need them. I highly recommend Chris and Dotdigital team for your email and SMS marketing needs.

"Easy to use for the whole organisation"

What do you like best about Dotdigital? Very easy to use and then to train the 30+ users we have across the organisation. Being able to send for approval means that we're able to ensure the quality with so many users. By having multiple accounts, we can give peoples access to the feature that they need rather than risk any errors. The implementation process was very simple and quick, and the level of ongoing support is great, our account manager, Tom, is always very quick to respond and ...

"Supportive all the way"

What do you like best about Dotdigital? As an Email Marketing Officer at a charity, Dotdigital has been an invauable asset to our organiation's outreach effortd. One of the best aspects is the exceptional spport from their account manaers and the support team who are always available on live chat to help. Their guidance has been instrumental in tailoring solutions that align with our charitable goas, ensuring our campaigns effectively enagage our supporters.

Overall great experience

Great team, always understanding and willing to help. I'm glad to have chosen Dot Digital !

A fantastic customer engagement platform

A fantastic customer engagement platform that continues to develop alongside the ever-changing marketing landscape.

"Professional, targeted & trustworthy"

What do you like best about Dotdigital? - The unboarding process and set up was smooth and the team were very friendly and helpful - The support and training we receive for campaigns and setting up programs has been thorough and highly useful

Eunice from DotDigital is great

Eunice from DotDigital is a really responsive Customer Success Manager, very solutions focussed and always does her utmost to support any requests or needs we have. DotDigital are very luck to have her on their team.