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8.8

Spot Score

dotdigital

dotdigital Reviews in April 2025: User Ratings, Pros & Cons

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4.3

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dotdigital Reviews & Ratings

4.3

Very Good

Based on 905 ratings & 763 reviews

Rating Distribution

Excellent

(587)

Very Good

(139)

Good

(14)

Poor

(5)

Terible

(18)

Expert's Review

Dotdigital has proven itself as a robust, user-friendly, and feature-rich platform for digital marketing, consistently earning praise for its intuitive design and powerful capabilities. Customers widely appreciate the seamless integration with external systems, allowing for efficient data syncing that enhances the personalization of campaigns. The platform's ...Read more

dotdigital pros and cons

  • User-friendly platform with intuitive tools that simplify email marketing and automation processes, even for non-technical users.

  • Robust and comprehensive feature set, including automation, analytics, and reporting tools to enhance marketing effectiveness.

  • Efficient and seamless integrations (e.g., CRM and e-commerce platforms) enable personalized and targeted marketing campaigns.

  • Exceptionally responsive and knowledgeable customer support team, praised for their quick resolutions and proactive guidance.

  • Limited detailed reporting options for specific campaign types, like SMS campaigns.

  • The platform’s extensive feature set can be overwhelming for first-time users without proper onboarding or guidance.

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Showing 111-120 out of 763

S

Steven

12/14/23

5 out of 5

Great platform with a wealth of…

Great platform with a wealth of features. The system is easy and intuitive to use.

CW

Craig W

12/12/23

5 out of 5

"Dotdigital - a fantastic Digital Marketing platform!"

What do you like best about Dotdigital? Simply put - Dotdigital is a fantastic Digital Marketing platform. We've been using it for over ten years now since it was called Dotmailer. It that time it has developed from an email only marketing paltform into a fully-fledged digital marketing platform for email, landing oages, surveys, SMS, social media marketing, customer insights and much more. Their recent upgrade AI components and integrated email/SMS contacts has been brilliant. The campaign ...

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KM

Kimberly Molnar Robbins

12/11/23

5 out of 5

Jonathan Rocks!

Jonathan Rocks! Thank you so much for helping us get a very important project out the door with Dotdigital. We appreciate the entire team.

LS

Lauren S

12/11/23

5 out of 5

"Easy to understand yet has so much freedom"

What do you like best about Dotdigital? Dotdigital offers a very simple solution for email marketing, but has so much scope of where we could take our service. We are yet to integrate with our CRM and Shopify, however, I am already aware of the potential of where we could take our marketing. Email programs and forms are easy to set up and use. Overall, a really simple service offering complex solutions which help our business be more accurate with our marketing.

J

Jade

12/07/23

5 out of 5

More Than a Platform – It's a Game Changer!

I've been utilizing this platform for a considerable time now, and it's nothing short of excellent. The user-friendly interface makes navigation a breeze, and the features are robust and intuitive. What truly sets this platform apart, though, is the stellar support team. Every interaction with customer support has been met with quick, practical solutions. Eunice, my success manager, deserves a special mention. Her dedication and expertise have been instrumental in achieving our goals. Her ...

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ET

Elliott Todd

12/07/23

5 out of 5

Dotdigital Review

We've worked with Dotdigital for several years now and have always received great service. Whether that be from our account manager or the Support Team. The platform is easy to use and continually updating based on user feedback.

CS

Central SCA

12/06/23

5 out of 5

Great account manager

Our account manager, Sean, was so helpful when we needed to add credit in a hurry to our account to complete a campaign that had exceeded our expectations!

LR

Lily R

12/06/23

5 out of 5

Excellent platform and support - thanks Ashley!

We have a great relationship with Dotdigital and our Customer Success Director, Ashley. He is always on hand to help resolve issues, share knowledge and quick to respond. We have a monthly meet up in the diary, but Ashley always makes himself available outside of this time if needed. Ashley looks out for our best interests and ensures we get the most out of the platform, achieve effective automation and follow best practice.

RN

Rebecca NW

12/05/23

5 out of 5

Alyssa Brown A+

Alyssa Brown continually provides excellent customer support - following up with updates and regular check ins on the Dot Digital platform. Its a pleasure to work with her.

GD

gIDE Dental Institute

12/04/23

5 out of 5

Excellent Platform. Outstanding Support!

We used bronto for years until 2022, but were forced to find another solution due to their EOS. We have never looked back. We are so much happier with DotDigital and only wish we had learned of them sooner. The platform is extensive, intuitive, and reliable and constantly being updated and improved in smart customer-friendly ways. On top of the excellent platform though is outstanding support. Of note is our Account Manager Alyssa Brown. Alyssa is everything one could possibly hope for in ...

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