9.8
Spot Score
Sign smarter, not harder.
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Starts from $10/Month when Billed Yearly
DocuSign is a powerful tool that excels in document handling and signing, making it a convenient choice for businesses and individuals. Users appreciate the ease of use for signing and managing documents. The platform's features simplify the process, saving time and effort. However, some reviewers have raised concerns about the customer service experience, ...Read more
Streamlines document signing process, making it efficient and convenient.
Offers a range of features for managing documents and agreements effectively.
Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.
Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.
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Showing 61-70 out of 2954
MT
Mark Taylor
04/11/24
No way to contact support - refunds are IMPOSSIBLE
Cancelling your subscription is SUPER hard, contacting support is impossible, as all support links go to broken web pages. So I can't get a refund because their refund policy is to contact support! What a farce. Take your paying users seriously and maybe Docusign wouldn't have so many bad reviews from what should be a simple subscription & product.
RB
Rickey B
04/10/24
DocuSign wants to change $299.00 to sign forms on line 👎👎👎
Just a consumer with a accident case after 3 free signatures you can not sign anymore documents without purchasing a minimum $299.00 plan!! BS! For now on I be sure to use USPS mail service. I will make sure to tell anyone that wants to do business with me " I do not use DocuSign anymore".
JB
Jacob Blank
04/03/24
wrongful billing predatory
I was never notified of the charging per document amount or the change in pricing I have been paying 48 dollars for 2 years now you are way over charging me without notifying me of a change in pricing I will be filing a complaint against your company with the BBB and the FTC. I do not authorize you to continue to wrongful without authorization charge my credit card for more then the plan I signed up for! Have a supervisor call me asap 480-626-3153 I have been trying to contact your ...
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BC
Bogdan Chelariu
04/02/24
I am sorry but I have been trying to…
I am sorry but I have been trying to identify myself with a Belgian card for about a week, trying for about 10 times. I always get the same error, that my id is expired or unrecognised or it is not corresponding to something.
LB
Leo Bradshaw
04/01/24
Totally Abysmal
Totally Abysmal Funtionality doesn't work. Online guides are incomprehensible. No customer support. Use anything else.
PE
Pearl Edmundson
03/31/24
DocuSign Stress Eating
The Documents in Doc U Sign have a short life span. Trying to send them by email as an attachment to my spouse for printing caused stress. I encountered issues just downloading a simple, printable format that is viewable and printable to the recipient. I never figured it out after 3 hours working together with my husband and eating two cupcakes, a slice of carrot cake, and a chocolate coconut nest for comfort food. In my opinion this DocuSign dilemma requires a degree in web development and ...
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DM
Duygu McMillion
03/31/24
Docusign's Customer Service Falls Short
My recent encounter with Docusign's customer service left much to be desired. Trying to get in touch with a representative was impossible. Despite several attempts to get answers from them, none of my issues were resolved. Requested a phone cal but again received no response.
FG
Frank Grimes
03/28/24
I'm signing an employment contract with…
I'm signing an employment contract with this tool. My employer sent me some link which i clicked, I got to the contract, signed, and then the last step was to verify my ID with IDnow. What a terrible unprofessional company. The operator typically hangs up after taking the call. On the third time the operator actually spoke to me and told me they only support Germany. Then the operator hung up without answering my questions. I'm in a different EU country (which is why we're doing the ...
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C
Customer
03/28/24
Please do not use!!!
Again same as below, been using these for 7 months. 4 months in they doubled my monthly bill. Customer service is shocking they refuse to refund and keep closing your case. Honestly please for the love and money use another company. I’ve just had a baby and being self employed finances are tight and now they have taken over £200.00 more than they are meant to. Horrible company! Trying to cancel contract currently.
MM
Michael Magennis
03/28/24
I'm trying to close my account
I'm trying to close my account and it is a sickening process. Delibertly designed to be circular, confusing & demoralising. Genuinely pathetic tactics & has me wasting my time going in circled looking for buttons to close the account... THAT ARE NOT THERE ON BOTH THE PHONE & DESKTOP. Please message me so I can close my account asap. Michael.
