9.8
Spot Score
Sign smarter, not harder.
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Starts from $10/Month when Billed Yearly
DocuSign is a powerful tool that excels in document handling and signing, making it a convenient choice for businesses and individuals. Users appreciate the ease of use for signing and managing documents. The platform's features simplify the process, saving time and effort. However, some reviewers have raised concerns about the customer service experience, ...Read more
Streamlines document signing process, making it efficient and convenient.
Offers a range of features for managing documents and agreements effectively.
Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.
Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.
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Showing 11-20 out of 2954
AP
Ana Paula Amaro
09/20/24
Nothing works
Nothing works. The app asks you to sign on a desktop, on desktop you have to download a programme. The programme needs an extension. And after all that, there's simply a bug that requests contacting their customer service. Horrible.
RK
Renee Kipp
09/16/24
Signed up for unlimited envelopes for a…
Signed up for unlimited envelopes for a year. Their “unlimited” plan apparently is only 200 envelopes…so false advertising and should be sued. Also, they would not refund the transaction even tho I closed my account & didn’t use any of the envelopes from an almost $1000 charge. They aren’t worth the hype whatsoever.
C
Clarissa
09/09/24
Terrible customer service
Terrible customer service, no one on support team
AB
Aurélien Bartoletti
09/04/24
Their commercial practices are lame and…
Their commercial practices are lame and unprofessional. We decided to stop with them because it's too costly (even without the possibility of using webhooks or other technical features) and asked them the possibility to transfer all the documents in one time, guess what? You've to pay around 2k€ with their special solution called retrieve. Happy to stop with them, what a shame of a product and renewal team.
B
BG
09/04/24
Deceitful fraudsters-- misrepresented their product
Fraudsters -- They sold us a package for £1850 and during the training we were advised that the system does not actually support advanced electronic signature on webform/powerform. That was initially what we had discussed as a requirement. Even the technical guy initially said it works but then had to call me back to say no it does not work. Requested a refund and the sales team/account contact says you agreed based on the demo.. we will escalate this matter to ombudsman so you cannot ...
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L
Leonid
09/04/24
Account access failure after purchase
Account access failure after purchase. I purchased an account and wasn't able to access it. Support didn't responded. Do not recommend this tool if you want to run your business effectively.
TD
T D
09/02/24
Not transparent about services
Not transparent about services, free version is horrible and almost unusable. They include a watermark that makes your signature unusable and deleting your account is like pulling teeth. No live support unless you can go through ten hoops with an administrator you don't have
JM
Jim M
08/30/24
Only 1 star because zero stars isn’t an…
Only 1 star because zero stars isn’t an option. Before renewal I reduced my subscription from 2 to 1 seat. Upon renewal I was still charged for 2. I’m on the 4th support case because they close the support case due to no response even though they are not waiting for a response, still waiting for a refund…. I won’t be renewing again, there must be better options.
KP
Ketul Parikh
08/29/24
DocuSign software has gone from good to…
DocuSign software has gone from good to worst. Before presenting you the document to sign, it first collects your name, address, as #, birthdate, etc., which it understood. However, it will then present you will about two pages of wierd questions - 5 to 7 of addresses and another 5 to 7 of cars, and some other weird questions. Even if you answer them honestly, many times it comes back saying iit could not verify your identify. Even if you are the person for whom the document is to be ...
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M
Mat
08/14/24
Clunky
Bugy, old-school, slow, clunky system. When you buy a subscription, some templates stop working as they were created in the trial... Support loses data sent in the ticket. UX is terrible. This is a great example of how to overengineer and mess up simple functionality. It is not worth the money as it's actually faster and more stable to work on docs and e-mails than this.
