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9.8

Spot Score

DocuSign - Electronic Signature Software

DocuSign Reviews in April 2025: User Ratings, Pros & Cons

Sign smarter, not harder.

3.3

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Starts from $10/Month when Billed Yearly

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DocuSign Reviews & Ratings

3.3

Good

Based on 2831 ratings & 2954 reviews

Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terible

(534)

Expert's Review

DocuSign is a powerful tool that excels in document handling and signing, making it a convenient choice for businesses and individuals. Users appreciate the ease of use for signing and managing documents. The platform's features simplify the process, saving time and effort. However, some reviewers have raised concerns about the customer service experience, ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 181-190 out of 2954

MJ

Mayank J

11/09/23

3.5 out of 5

"DocuSign Review"

What do you like best about DocuSign? This is the best app that I have used in salesforce for signatures What do you dislike about DocuSign? You have to pay for full version beside this everything is good What problems is DocuSign solving and how is that benefiting you? I need a signature app that can help me for signature after integrating with salesforce it helps me to get signature

AM

Alison M

11/09/23

3.5 out of 5

"User friendly and convenient"

What do you like best about DocuSign? I like the ease in which we can send out documents for signature. What do you dislike about DocuSign? I wish that it was easier to access documents as a team, that if I sent I could give access to 1 or 2 team members to also pull document if needed What problems is DocuSign solving and how is that benefiting you? It helps us get signatures on documents from employees. We attempt to use it for bulk send as well a couple times a year if needed.

NZ

Neilmark Z

11/06/23

4 out of 5

"DocuSign XP"

What do you like best about DocuSign? I love how neat and straightforward the platform is. What do you dislike about DocuSign? I think it's more accessibility. It's more reliable it will be available sa edge/chrome extensions or Word Processing Add ins. Integrated with POS. What problems is DocuSign solving and how is that benefiting you? electronic Sign

M

MS

11/05/23

2 out of 5

desperate to increase revenues

Overall a great product but they seem desperate to increase revenues. Last week DocuSign tried to bully me into going from $600 per year to $6000. Without any justification. They wanted to force me to pay a mandatory 17% support fee. Considering that in 7 years I have only contacted their support twice I found it ridiculous. Guess what? PandaDoc offers the exact same service without the gimmicky and hidden price increases and we switched to them. I think it was a really bad move on ...

Read more

SK

Sanjay Krishna Menon

11/01/23

5 out of 5

Made my life so much easier

Made my life so much easier. all my contracts in one place.

EB

Ebony Baker

10/31/23

5 out of 5

Amazing!

Easy, convenient and helpful for us and our clients.

JW

Joe Ward

10/29/23

1 out of 5

Charged me 3 times for a personal…

Charged me 3 times for a personal subscription. Because i didn't use it a few years ago, i didn't give a valid credit card because it was too complicated to cancel.

M&

M & M Film Productions

10/28/23

5 out of 5

Excellent business tool

Date of experience: October 29, 2023

YS

Yuriy Shpot

10/25/23

5 out of 5

Very user-friendly application

Date of experience: October 26, 2023

OD

Ols D

10/25/23

1 out of 5

I upgraded and I still can't send…

I upgraded and I still can't send documents for signing, crappy service.