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9.8

Spot Score

DocuSign - Electronic Signature Software

DocuSign Reviews in April 2025: User Ratings, Pros & Cons

Sign smarter, not harder.

3.3

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Starts from $10/Month when Billed Yearly

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DocuSign Reviews & Ratings

3.3

Good

Based on 2831 ratings & 2954 reviews

Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terible

(534)

Expert's Review

DocuSign is a powerful tool that excels in document handling and signing, making it a convenient choice for businesses and individuals. Users appreciate the ease of use for signing and managing documents. The platform's features simplify the process, saving time and effort. However, some reviewers have raised concerns about the customer service experience, ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 171-180 out of 2954

GN

Gregory N

11/09/23

5 out of 5

"DocuSign Leads to Quicker Closes"

What do you like best about DocuSign? Ease of use for even older clients that aren't tech savvy, makes it very easy to sign documents! What do you dislike about DocuSign? the only downside is something that isn't a DocuSign problem, just some people being hesitant with electronic signatures What problems is DocuSign solving and how is that benefiting you? No need to print, sign, and scan documents anymore!

I

IS

11/09/23

5 out of 5

Great product, service and support

Great product, service and support. Solves many of our business challenges and provides lot of opportunity for us to scale beyond basic esignature tools

MT

Megan T

11/09/23

5 out of 5

"Docusign makes everything easier"

What do you like best about DocuSign? Docusigns userface is super user friendly and intuitive. Its easy to train someone on and makes signing documents for customers very easy. Saves time and money. What do you dislike about DocuSign? Can sometimes be confusing when setting up signatures for multiple people What problems is DocuSign solving and how is that benefiting you? We are a remote agency and need customers to sign legal documents so Docusign allows us to do this without having to ...

Read more

LD

Lucretia D

11/09/23

5 out of 5

"Easiest contract execution software around!"

What do you like best about DocuSign? Love how there is a free version of this that anyone can use to sign documents, plus the capabilities at the business version include everything I could need. What do you dislike about DocuSign? The one issue I've had is that on my computer, I can't access my sent contracts. Might be because I have an old mac OS? I can see them on my phone luckily. What problems is DocuSign solving and how is that benefiting you? Reducing printed contracts, making it ...

Read more

AU

Anonymous User

11/09/23

5 out of 5

"First hand experience"

What do you like best about DocuSign? I love that it allows me to send a link to my mobile phone to use my phone screen to sign. What do you dislike about DocuSign? In my line of business we process legal documents then sign when all approvals are met. I dislike that the docusign link expires. For some requests an auto new link goes out but other we need to engage the sender for a new link. I wishes all were auto. What problems is DocuSign solving and how is that benefiting you? It resolves ...

Read more

JH

Jennifer H

11/09/23

5 out of 5

"A great e-sign option"

What do you like best about DocuSign? I like that docusign is able to let the user sign each pay quickly and fastly, unlike other options such as adobe. What do you dislike about DocuSign? Sometimes hard to read the text on a doc with small font and a lot of pages. Can be daunting feeling. What problems is DocuSign solving and how is that benefiting you? Easy of document signing without having to download a document or print and physically sign.

AU

Anonymous User

11/09/23

5 out of 5

"Industry standard e-signature tool"

What do you like best about DocuSign? I like how it's well integrated with many device types. Makes it easy to sign documents on the go. What do you dislike about DocuSign? Compared to some other e-signature platforms like HelloSign, DocuSign's UI could be improved to be more modern. What problems is DocuSign solving and how is that benefiting you? We use DocuSign to send out PDFs that need to be signed by our clients when initiating a contract for a new sale. It makes it seamless in that ...

Read more

EM

Eric M

11/09/23

5 out of 5

"Most efficient and my favorite Document Software"

What do you like best about DocuSign? It's very easy to use and the UI is pleasing. My 80 y/o grandma could use it and excel. What do you dislike about DocuSign? At times, I wonder if maybe it's a little too expensive for something that may offer a freemium version. What problems is DocuSign solving and how is that benefiting you? It made getting contract signed easily and store these document in a convenient spot.

TC

Toby C

11/09/23

5 out of 5

"Fast secure way to view, edit and sign your documents."

What do you like best about DocuSign? I really like how fast and easy everything is. I have used DocuSign for a couple years now and have never had any issues with it. What do you dislike about DocuSign? I have found no downside to using DocuSign. It is my go to for getting documents signed. What problems is DocuSign solving and how is that benefiting you? DocuSign has solved the problems of getting everyone's signatures quick and easy. It really benefits me by speeding up the signing process.

AM

Akash M

11/09/23

4 out of 5

"Best way to manage documents electronically"

What do you like best about DocuSign? 1. Different ways to create signature. 2. Easy to track documents. 3.Time saving What do you dislike about DocuSign? Sometimes text boxes override on each other. What problems is DocuSign solving and how is that benefiting you? Ease employee onboarding & offboarding process