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9.8

Spot Score

DocuSign - Electronic Signature Software

DocuSign Reviews in April 2025: User Ratings, Pros & Cons

Sign smarter, not harder.

3.3

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Starts from $10/Month when Billed Yearly

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DocuSign Reviews & Ratings

3.3

Good

Based on 2831 ratings & 2954 reviews

Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terible

(534)

Expert's Review

DocuSign is a powerful tool that excels in document handling and signing, making it a convenient choice for businesses and individuals. Users appreciate the ease of use for signing and managing documents. The platform's features simplify the process, saving time and effort. However, some reviewers have raised concerns about the customer service experience, ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 101-110 out of 2954

AU

Anonymous User

01/26/24

4 out of 5

"Convenient to get documents signed"

What do you like best about DocuSign? Convenient, Speedy Delivery, Ease of Use, Customizeable What do you dislike about DocuSign? Costly, Setup takes time, emails sent to junk folders What problems is DocuSign solving and how is that benefiting you? DocuSign is consistently working to offer new and improved services. While I've not taken advantage of them (cost and time pressures), they are thinking about the future of technology use and how to adapt to needs.

C

customer

01/26/24

4 out of 5

Easy to use and efficient and pricing

Date of experience: January 27, 2024

D

Daragh

01/24/24

5 out of 5

..........................

Date of experience: January 25, 2024

AU

Anonymous User

01/24/24

4.5 out of 5

"A very intuitive e-signature platform"

What do you like best about DocuSign? It not only lets us create envelopes with ease with a lot of options so we can get just the right format for the documents that we seek. It also allows the signing party to sign in a very intuitive way. What do you dislike about DocuSign? The signing fields that it offers have a "floaty feel" to them and it is hard to align them perfectly to the required spaces on the document. I wish for an option to be able to keep from adding a signee as a contact ...

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AU

Anonymous User

01/24/24

4.5 out of 5

"A very intuitive e-signature platform"

What do you like best about DocuSign? It not only lets us create envelopes with ease with a lot of options so we can get just the right format for the documents that we seek. It also allows the signing party to sign in a very intuitive way. What do you dislike about DocuSign? The signing fields that it offers have a "floaty feel" to them and it is hard to align them perfectly to the required spaces on the document. I wish for an option to be able to keep from adding a signee as a contact ...

Read more

KM

Kari M

01/24/24

4 out of 5

"Major Upgrade from Traditional Contracts"

What do you like best about DocuSign? The automated reminders have probably made the biggest difference. Being able to automate these freed up a lot of time with our reps and ensured contracts would be finalized on time. We've also been able to monitor how often contracts are expiring without being signed. What do you dislike about DocuSign? We have a few unique contract use cases that we've had to work around using eSignature. It isn't always mobile friendly as our contracts require quite ...

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TP

Tim Parkes

01/24/24

1 out of 5

Diabolical theft

Diabolical theft. I didn’t know I had signed into the company. Having found I was contracted in I tried to use them and could not. The system is rubbish. I now find myself trapped with notification of automatic renewal for another year. Having spent almost an hour on the phone to cancel this they sent me an email to verify with an alleged link to click ‘reply’ the document did not have a reply link in the email. The operator said it was the device I was using. We tried on my wife’s ...

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B

Beauty

01/18/24

5 out of 5

Makes document signing a breeze

Makes document signing a breeze! Love it. Brilliant that you can make amendments too.

RB

Robin Brownsell

01/17/24

1 out of 5

forced to use this company by a partner…

forced to use this company by a partner who introduced it to me . i still do not understand why it is necessary and so complex . i needed to sign a documnet today so signed up for free service. The signature is corrupted and help desk bot useless

JN

Jacques Nowacki

01/16/24

5 out of 5

Great app to sign papers on a distance.

Date of experience: January 17, 2024