9.8
Spot Score
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Starts from $10/Month when Billed Yearly
DocuSign is a powerful tool that excels in document handling and signing, making it a convenient choice for businesses and individuals. Users appreciate the ease of use for signing and managing documents. The platform's features simplify the process, saving time and effort. However, some reviewers have raised concerns about the customer service experience, ...Read more
Streamlines document signing process, making it efficient and convenient.
Offers a range of features for managing documents and agreements effectively.
Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.
Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.
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Showing 91-100 out of 2954
EL
Eda Ling
02/12/24
This is appalling.
This is appalling. I have been trying for 30 minutes to downgrade my plan. There is NO WAY to cancel!? 1. In the account, there is no option to downgrade. 2. On the help page, I am told to log into my admin account!? I don't have one. At least I am not aware. 3. There is no way to contact customer service via the webpage, and the explainer video there does not play/is not active. 4. I digged out my order confirmation and followed the link; this brought me to a service page, but the link ...
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K
Kieran
02/08/24
Economy of movement
Economy of movement, I can get a lot done without going anywhere.
MB
Magnus Bergman
02/07/24
User-friendly
User-friendly, works perfect.
K
Kara
02/06/24
Great Application Horrible Business Practice
While the platform itself is great, their subscription is VERY misleading. It is not upfront about how many envelopes you get with each plan and you have to click into the FAQ's to figure that out, which I found out too late. It is very deceitful that they are hiding it and have you sign up because the plan pricing reads that it is unlimited until you sign up unless you actually read the FAQ's. I cannot believe they are charging almost $5 for every envelope sent. I would have NEVER signed ...
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DB
Dima Bakkar
02/04/24
Clear and easy to use
Date of experience: February 05, 2024
RP
Richard Perrott
02/01/24
Great for my agreements
Date of experience: February 02, 2024
PS
Paul S
02/01/24
Pissed that I have to give one star
Pissed that I have to give one star. EVERY time I use docusign I have a problem. And there's no one to help. My beef is I KNOW that this company doesn't give a damn about what their customers think or want. There are SO MANY things that I could suggest to make this product better. Not only do they not ask for suggestions, they make it impossible to offer suggestions. Heading over to Dotloop
AG
Allegra Ghiloni
01/31/24
Docusign makes working with clients…
Docusign makes working with clients really easy!
AR
Andrew Ryan
01/28/24
very easy to use !
Date of experience: January 29, 2024
A
Anne-Marie
01/28/24
Very poor customer service
I have had a number of terrible experiences with DocuSign. To be clear, I am a business user of DocuSign, have been for years. The companies I work for pay thousands of euro for licenses every year. There is always some form of issue with DocuSign, particularly around renewals. And unfortunately you just have to figure it out yourseld because their customer service is terrible. It seems clear to me their customer support are severely undertrained. I recently asked to speak with a manager to ...
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